ServiceNow Architect & Presales Solutions

About Convene Inc.
Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.

Role Summary

We are looking for a hands-on ServiceNow Architect who can lead technical delivery for strategic client engagements and serve as a key presales solution partner during sales cycles.

This role blends:

• Architecture leadership

• Presales technical solutioning

• Client-facing consulting

• Mentorship of our nearshore team

This is a high impact, high visibility position for someone who wants ownership. Not just an execution role.

Key Responsibilities

1. Technical Architecture & Delivery Leadership (Core Function)

• Serve as the lead technical architect for ITSM, ITOM, HRSD, CSM, and custom app initiatives.

• Own solution design, technical governance, platform standards, and reusable development patterns.

• Review developer output, validate estimates, and ensure adherence to architectural direction.

• Lead complex integrations (REST/SOAP, Workday, PeopleSoft, Salesforce, Banner, etc.).

• Support escalations and guide the Mexico delivery team on best practices and technical approach.

• Drive platform strategy and modernization for long-standing client accounts.

2. Presales & Solution Consulting (Strategic Function)

• Partner with Sales to support discovery calls, scoping workshops, and technical qualification.

• Create high-level solution designs, ROMs, and implementation plans for proposals and RFPs.

• Translate business requirements into achievable technical approaches with clear tradeoffs.

• Present technical solutions to executive stakeholders with clarity and confidence.

• Improve presales assets: reusable estimates, pitch decks, solution templates, demo scripts.

• Track and drive presales KPIs: win rate, scoping accuracy, and repeatable solution patterns.

3. Practice Leadership & Enablement

• Mentor and uplift mid-level consultants to grow architectural depth.

• Contribute to internal frameworks, accelerators, and best practice libraries.

• Influence cross-practice roadmap planning (ITSM ITOM AIOps SecOps Automation).

• Act as a trusted advisor to both clients and internal leadership on platform strategy.

Required Qualifications

• 6+ years of ServiceNow experience, with at least 2 years as a solution architect.

• Proven experience in both delivery architecture and presales solutioning.

• Strong consulting presence able to lead client-facing workshops and executive presentations.

• Hands-on expertise in:

  • ITSM

  • ITOM

  • CMDB

  • Integration patterns

  • Flow Designer, Script Includes, Scoped Apps

• Experience leading enterprise implementations or platform upgrades.

• Strong understanding of governance, technical debt, CI/CD pipelines (ATF, Git, DevOps).

• Fluent English (verbal and written).

• Ability to work within US time zones.

Preferred Qualifications

• Experience with nonprofit, education, or financial sector workflows (not required).

• Certifications: CSA, CIS (any), CAD, CTA strongly preferred.

• Familiarity with regulatory frameworks (FERPA, PCI, HIPAA, GDPR, etc.)

What Success Looks Like

This explicitly supports your concern about buy-in:

• High-quality solutions and accurate scoping lead to smoother delivery and repeat business.

• Well-designed presales assets reduce reliance on architect bandwidth.

• Client stakeholders view you as their go-to thought partner.

• Sales cycles shorten because technical due diligence is rock solid.

• Delivery teams become more self-sufficient under your guidance.