Overview
On Site
Full Time
Skills
Technical Support
Information Technology
Computer Hardware
Inventory
Microsoft Office
Help Desk
Job Details
Ready to kick start your I.T. career?
The I.T. Help Desk Intern #makeslivesbetter by providing support to other helpdesk staff, all while learning the support role of helping end users on a variety of issues along the way.
This is a full-time temporary position, with potential for regular placement. We will consider part-time availability with a set schedule.
A Day in the Life
Must Have's
Preferred to Have's
The I.T. Help Desk Intern #makeslivesbetter by providing support to other helpdesk staff, all while learning the support role of helping end users on a variety of issues along the way.
This is a full-time temporary position, with potential for regular placement. We will consider part-time availability with a set schedule.
A Day in the Life
- Provides technical assistance and support to helpdesk staff for incoming queries and issues related to computer systems, software, hardware and phone equipment.
- Cleans and organizes IT areas of in-use equipment, helps with receiving of equipment and inventory of various IT equipment, and destruction and recycling / wasting of IT equipment.
- Aids in ticket creation and dispatch to appropriate individuals.
- Identifies and escalates situations requiring urgent attention.
- Handles various follow up and after ticket close items.
Must Have's
- High School Diploma
- Proficient in Microsoft Office software
Preferred to Have's
- Associate's degree or ongoing college level coursework in a computer related field
- Previous help desk troubleshooting experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.