BPO Project Manager

BPO Project Manager
12+ month contract (W2 ONLY - NO C-C)
Dallas, TX (Hybrid or Remote)

A BPO (Business Process Outsourcing) Project Manager oversees outsourced business operations such as customer service, back-office work, or IT services that are often handled by third-party vendors or offshore teams. Their job is to ensure the outsourced work runs smoothly, meets deadlines, stays within scope, and satisfies client expectations.
Think of them as the bridge between the client and the BPO provider, making sure everyone is on the same page, work is moving forward, and nothing falls through the cracks.

• Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.
• Maintain and organize project documentation, including reports, contracts, and process records.
• Manage project timelines, track milestones, and ensure adherence to deadlines.
• Coordinate communication between stakeholders, ensuring clarity and alignment on administrative needs.
• Monitor project progress, identify potential delays, and escalate issues as needed.
• Ensure compliance with administrative protocols and client requirements.
• Previous BPO experience preferred
• assist with the overall management of the projects with TCS and ADP
• BPO, TCS and ADP experience

Key Responsibilities (Simplified for the Team):

1. Keep Projects Organized:
2. Manage documents like contracts, reports, and process guides.
3. Make sure everything is documented, accessible, and up-to-date.

1. Track the Work:
2. Follow a timeline.
3. Monitor milestones and flag anything that s running late.

1. Coordinate Communication:
2. Be the main point of contact between all stakeholders (clients, vendors, internal teams).
3. Ensure everyone understands what's needed and what s expected.

1. Spot Problems Early:
2. Track progress closely.
3. If something looks off like delays or miscommunication they escalate it quickly to get it resolved.

1. Stay Compliant:
2. Make sure processes follow both internal company policies and the client s requirements.

1. Bring BPO Experience:
2. They should understand how outsourced operations work, especially in high-volume environments.
3. This includes working with offshore teams or call centers, often across time zones.

Estimated Min Rate: $49.00
Estimated Max Rate: $70.00


What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.