Overview
On Site
USD 15.00 - 19.00 per hour
Full Time
Skills
Marketing Intelligence
MI
Customer Support
Network
Documentation
Database
Technical Support
Telematics
Management
Regulatory Compliance
SAFE
Microsoft Office
Salesforce.com
Customer Relationship Management (CRM)
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2070249
Job Description:
4 - 6 Month Contract
On-Site Detroit MI
$15 - $19/HR
Job Description: Job Overview
Provides Detroit powertrain & Chassis technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Detroit Customer Support Center (CSC) answering calls and electronic submissions from authorized service locations, end-users, and internal customers.
Responsibilities
Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission & Axle, along with Freightliner/Western Star technical service or service parts related issues, concerns, or complaints.
Assist internal and external customers in a professional, courteous, and timely manner.
Utilize company documentation, literature, and database to provide technical support.
Maintain call note logs with all pertinent information.
Interpret data from Virtual Technician telematics and disseminate to end users.
Communicate technical service concerns or emerging issues to management.
Assure all DTNA Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.
Refer more complex technical issues or concerns to appropriate party.
Ability to work any shift, holidays, and provide afterhours support when necessary.
Maintain a clean and safe work area.
Additional Functions/Duties
Participate in cross functional projects and meetings.
Required Education and Experience
An Associates degree in related field; or 2 years of related experience.
Ideal candidate will have 4 year degree (or in progress), and experience in a technical field.
Diesel technician experience is preferred.
Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems. This can be taught, but is a plus if the candidate has experience of these systems.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
4 - 6 Month Contract
On-Site Detroit MI
$15 - $19/HR
Job Description: Job Overview
Provides Detroit powertrain & Chassis technical support for service issues, concerns, or complaints related to technical service or service parts. Involves working in the Detroit Customer Support Center (CSC) answering calls and electronic submissions from authorized service locations, end-users, and internal customers.
Responsibilities
Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission & Axle, along with Freightliner/Western Star technical service or service parts related issues, concerns, or complaints.
Assist internal and external customers in a professional, courteous, and timely manner.
Utilize company documentation, literature, and database to provide technical support.
Maintain call note logs with all pertinent information.
Interpret data from Virtual Technician telematics and disseminate to end users.
Communicate technical service concerns or emerging issues to management.
Assure all DTNA Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.
Refer more complex technical issues or concerns to appropriate party.
Ability to work any shift, holidays, and provide afterhours support when necessary.
Maintain a clean and safe work area.
Additional Functions/Duties
Participate in cross functional projects and meetings.
Required Education and Experience
An Associates degree in related field; or 2 years of related experience.
Ideal candidate will have 4 year degree (or in progress), and experience in a technical field.
Diesel technician experience is preferred.
Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems. This can be taught, but is a plus if the candidate has experience of these systems.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.