Production support/Unix system Admin//W2//F2F interview

Production support/Unix system Admin - W2

Plano, TX- hybrid

This is a 12+ month contract position.

I need candidates who can come F2F/Onsite for interview.

Responsibilities:

• Provide support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents
• Understand and ensure compliance with the Incident Management and Problem Management policies and procedures
• Key focal point for the customer/client/associate experience and own restoring any impacts to those experiences regardless of where the root cause of the impact lies
• Lead production support triage efforts for low to moderate impacting incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Identify business impact, interpret monitors, dashboards, and logs; write queries to accurately calculate impacts as applicable to the line of business and work with senior team members or Technology Services Specialist to validate impacts and communicate all impacts to leadership, communications channels and so on
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary reconvenes are scheduled
• Communicate clearly with all levels of management
• Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
• Support 24 x 7 On Call responsibilities for any business impacting incident
• Governance and Stakeholder Management
• Contribute to artifacts needed for governance forums
• Understand stakeholder expectations and create regular updates to keep stakeholders informed
• Achieve sustainable results
• Track the effectiveness of solutions through KPI's
• Incorporate technical and financial factors when comparing different approaches to solutions
• Influence decisions
• Present their own point of view with a clear rationale, facts and figures
• Clearly display how their proposed solution or course of action is superior to other options by using facts/evidence to support it
• Promote collaboration
• Collaborate with own team and across teams
• Ask questions to obtain views from others
• Participate in problem-solving discussions and suggest ideas as opportunities arise
• Accept that new ways of doing things can improve individual and team results

Requirements:

• Significant experience supporting applications hosted on Unix, particularly AIX, via command line
• Familiarity with scripting technologies such as Perl, Bash or Python
• Experience with SQL*plus writing and executing SQL queries to pull operational data as needed using a tool like TOAD
• Experience supporting applications that leverage IBM MQ, SFTP, NDM and Autosys or another comparable job scheduling technology
• Experience troubleshooting and achieving service restoral for complex Production incidents
• Experience partnering with various technical teams to identify root cause, corrective action, and any other opportunities to improve system stability stemming from complex Production incidents
• Strong, courageous communicator capable of effectively communicating, verbally, via emails and instant messaging, to both technical and business teams
• Capable of working in high pressure situations
• Experience coordinating with offshore/onshore teams and delegating work in a 24 X 7 model
• Production Support Working knowledge of supporting one or more business services within their business line, and associated maintenance, change, control, incident and problem management
• Learns and adapts Demonstrates the ability to apply theory to practice and incorporates the feedback from others and shallow knowledge of firm policies and standards in creating their mental models of software and infrastructure services
• Demonstrates the ability to self-identify problems spanning a small, related set of software processes or a few infrastructure service domains
• Demonstrates a willingness to accept situational changes and differences in the approach and/or opinion of others. Is willing to test new approaches
• Analytical thinking Possesses knowledge of prior solutions to existing problems and applies them to solve similar problems
• DevOps Practices and Automation - Basic knowledge of automation and continuous delivery practices
• Ability to participate in their role and utilize necessary tools with minimal guidance
• Solution Design Has knowledge of application/infrastructure/software design but has not been involved in hands-on design
• Understands business requirements
• Application, Data and Infrastructure Architecture Basic awareness of architecture and design
• Ability to comply with client standards for information security and business architectures
• Business Products and Strategy Basic awareness of products, services, business flows and strategy
• Financials and Resource Management Basic understanding of financial data and the impact that their role has within a team
• Portfolio, Program, and Project Management Initial exposure and working knowledge of project management fundamentals, enterprise change management policies and standards, and lifecycle management (i.e., both Agile/Waterfall methodologies)
• Risk Management Understands the basic elements of risk and control within the organization
• Solution Delivery Process Is learning their role, tool sets and processes within the software/infrastructure lifecycle

Desired skills:

• Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++. Ruby and JavaScript
• Experience developing scripts to automate routine operational activities, ideally executed using a tool like Bladelogic or Ansible Tower
• Familiarity with Site Reliability Engineering concepts
• Experience with ITSM Remedy

Experience developing advanced monitoring capabilities using tools such as Splunk, Dynatrace, Glassbox, and/or NetScout

Ayush Sharma Sr. US Technical Recruiter

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