Field Service Engineer - iWarehouse

Job Description

Join our Toyota Material Handling Team as a Field Service Engineer- iWarehouse!

The Role:

We're seeking a passionate and dedicated Field Service Engineer - iWarehouse who brings technical knowledge and expertise to the table. In this role, you'll provide engineering and technical support for iWarehouse products while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative and creative ideas-yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here.

What You'll Be Doing:

• Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field.
• Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
• Provide field feedback to product development teams for inclusion in development efforts
• Review and provide technical and professional feedback on technical publication documents and training programs
• Creates and update Standard Work Documentation
• Provide updates and insights to new development efforts to field support teams
• Act as initial subject matter expert on engineering development efforts and guides learning of field support teams
• Interact with customers and Solutions and Support Centers to garnish feedback on products
• Analyze data from iWAREHOUSE systems to identify trends and troubleshooting steps
• Provide training to other employees, partners, advocates and customers

What We're Looking For:

• Bachelor's degree in engineering or computer science.
• 1+ years of engineering experience or a master's degree in engineering.
• Competent in applicable PC applications.
• Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
• Strong communication skills.
• Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
• Flexibility to travel for in-person training or customer visits (less than 15%)
• Ability to be on a rotating 24/7 on-call schedule.
• Works well in a team or individual environment.

What Sets You Apart:

• Experience in the Material Handling Systems Industry.
• Systems integration or networking exposure.
• Understanding of various software programming languages (C, C+, Linux).
• Understanding of wireless networking and networking infrastructure.
• Additional knowledge of Raymond Material Handling equipment.
• Project management experience.

Where and When You'll Work:

• Enjoy the best of both worlds with a hybrid schedule-collaborate in person at our Greene, NY office and work remotely two days per week (upon successful completion of training and orientation).
• Ability to work 10am - 7:30pm PST (1pm - 10:30pm EST)
• This position may require travel (less than 15% of the time).

What Your Total Compensation & Benefits Package will look like:

Salary - $72.000 - $100,000 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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