Desktop Support Specialist

Overview

On Site
$40 - $45
Full Time

Skills

Desktop
Deskside
System Admin

Job Details

Job Title: IT Field Services Technician/Desktop Support Specialist
Location: New Orleans, LA
 6-8 months

Responsibilities:
Ensure that all phases of desktop support, Refresh, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
Install and configure operating systems (Windows 10/11) on desktops and laptops.
Handle installation, relocation, and configuration of workstations, desktops, and laptops.
Build and configure desktops and laptops to meet customer specifications and requirements.
Ensure safe and efficient transfer of data between systems during migrations or upgrades.
Install and configure print drivers and related print services for customer environments.

Required Skills:
Minimum 5+ years of experience in technical support role.
Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.
Ability to lift up to 50 lbs. and assist with the installation and movement of IT equipment.
Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
Experience with ServiceNow is a plus
Willingness and ability to travel to various sites in Louisiana, Texas, Mississippi, and Arkansas as needed.
A+ certification is recommended but not required.

 

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