Sr Engineer - Command Center Operations

Job Description:

Position Overview

The primary responsibility of the Senior Engineer - Command Center Operations is the implementation, monitoring, and maintenance of the organization's IT infrastructure (hardware, software, networking and data centers) within the Command Center. The Senior Engineer focuses on ensuring performance, availability, and security, troubleshooting complex issues, and optimizing infrastructure systems.

The role requires a detail-oriented individual with strong analytical and observational skills, along with a sharp focus on accuracy and responsiveness to Customer needs.

All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.'s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Essential Duties & Responsibilities

• Provide advanced support and maintenance of all applications/systems, servers, storage, network equipment, and other related software/hardware.
• Document incidents, troubleshooting steps, resolutions and Root Cause Analysis in detail.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, systems and key processes, reviewing system and application logs appropriately.
• Act as an escalation point for junior Command Center Team Members and other IT staff.
• Communicate effectively with stakeholders regarding systems and network status, incidents, and project progress while leaving a lasting positive impression.
• Monitor server performance and maintain the server infrastructure.
• Ensure network redundancy and disaster recovery.
• Diagnose and resolve complex network issues, including connectivity problems, performance degradation, and security breaches.
• Ensure infrastructure security and compliance with protocols.
• Implement and manage network security measures, such as firewalls, VPNs, and intrusion detection systems.
• Conduct vulnerability assessments and apply security patches as needed.
• Mentor and collaborate effectively - Provide technical guidance and training to Command Center Team Members and other IT personnel to share knowledge, brainstorm solutions, and ensure alignment on critical projects .
• Work closely with Command Center Operations Manager and assume delegated authority as needed.
• Stay up to date with the latest networking technologies and best practices.
• Perform job duties in a safe manner.
• Attend work as scheduled on a consistent and regular basis.
• Perform other related duties as assigned.

Minimum Qualifications

• At least 21 years of age.
• Proof of authorization to work in the United States.
• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 9+ years demonstrated experience in IT Infrastructure engineering, preferably within a Command Center environment.
• Experience with analysis and resolution of complex problems for server hardware, application and software integration, and deployment techniques in a multi-location environment.
• Strong expertise in Windows Server (2016, 2019, 2022), DHCP, DNS, and file-sharing technologies.
• Experience with Active Directory and associated technologies (Group Policy, DNS, LDAP, Kerberos.)
• Deep expertise with Linux distributions (Red Hat/CentOS preferred.)
• Supporting technologies including LDAP, Identity Management, Authentication, Load Balancing, Patch Management, and Security tools.
• Familiarity with virtualization platforms (VMware ESXi, vCenter, Hyper-V, etc).
• Hardware knowledge:
  
  • Servers: Dell/HP/IBM
  • Networking: Cisco/Juniper/F5/Aruba/CheckPoint
  • Storage: NAS/SAN familiarity.
• In-depth knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF) and technologies (e.g., VLANs, VPNs, QoS).
• Cloud service platform knowledge/familiarity - AWS/Azure.
• Hands-on experience with SAN, NAS, and cloud storage technologies.
• Microsoft 365 administration.
• Proficient in one or more scripting languages (PowerShell, Bash, Perl, Python, etc.)
• Experience with various monitoring packages (e.g. Zabbix, Nagios, etc.)
• Advanced technical, analytical, troubleshooting and problem-solving skills.
• Strong knowledge of industry standards and vendor technologies.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Relevant certifications (e.g., MCSE, RHCE, CCNP, CCIE, JNCIP) are highly desirable.
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.
• Must be available to work varied shifts including nights, weekends, and holidays, to ensure 24/7 coverage.
• Provide off-hours support on an infrequent, but as needed basis during critical incidents. (Potential shifts may run 24/7 due to the need of the business.)
• Team Members are required to be on site within the IT Command Center.

Physical Requirements

Must be able to:

• Physically access assigned workspace areas with or without reasonable accommodation.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
• Utilize laptop and standard keyboard to perform essential functions of the job.