Overview
On Site
USD 23.00 - 25.00 per hour
Full Time
Skills
Help Desk
Tier 2
Productivity
FOCUS
Laptop
Mobile Devices
Group Policy
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Collaboration
Tier 1
Tier 3
Issue Resolution
Onboarding
Service Management
Software Deployment
Process Improvement
Regulatory Compliance
IT Security
Policies and Procedures
Information Technology
Computer Science
Technical Support
Active Directory
DNS
Dragon NaturallySpeaking
DHCP
Remote Support
Microsoft SCCM
Remote Desktop
Conflict Resolution
Problem Solving
Communication
Management
CompTIA
Network+
Microsoft
Microsoft Certified Professional
VDI
OS X
ITIL
Service Desk
Scripting
Windows PowerShell
Zendesk
ServiceNow
BMC Remedy
Enterprise Mobility Management
Mobile Device Management
WDS
Microsoft Windows
Distribution
Disk Imaging
Privacy
Marketing
Job Details
Location: Ridgefield Park, NJ
Salary: $23.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a IT Technical Support
Help Desk
Ridgefield Park, NJ
12+ Months
Overview:
We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.
Key Responsibilities:
Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions or process improvements.
Ensure compliance with IT security policies and procedures.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of hands-on experience in an IT support role in an enterprise environment.
Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
VDI support experience is a plus.
MacOS support experience is a plus.
Working knowledge of ITIL practices is a plus.
Preferred Experience:
Experience in IT service desk environments supporting 500+ end users.
Exposure to basic scripting (PowerShell) for automation tasks.
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
Experience with Enterprise Mobility Management (or Mobile Device Management).
Experience with WDS (Windows Distribution Services).
Experience with disk imaging/cloning tools.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $23.00 USD Hourly - $25.00 USD Hourly
Description: Our client is currently seeking a IT Technical Support
Help Desk
Ridgefield Park, NJ
12+ Months
Overview:
We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.
Key Responsibilities:
Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions or process improvements.
Ensure compliance with IT security policies and procedures.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of hands-on experience in an IT support role in an enterprise environment.
Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
VDI support experience is a plus.
MacOS support experience is a plus.
Working knowledge of ITIL practices is a plus.
Preferred Experience:
Experience in IT service desk environments supporting 500+ end users.
Exposure to basic scripting (PowerShell) for automation tasks.
Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
Experience with Enterprise Mobility Management (or Mobile Device Management).
Experience with WDS (Windows Distribution Services).
Experience with disk imaging/cloning tools.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.