IT Support & Operations Manager

No Corp-to-corp. No 3rd party firms

Hiring for a IT/OT Support & Operations Manager
Onsite - Nearby Rancho Cucmonga, CA | $150K-$170K | Up to 25% Travel

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Are you a hands-on IT leader ready to drive operational excellence across a dynamic, multi-site manufacturing environment? This is a mission-critical role leading a bi-coastal internal support team, infrastructure admins, and third-party partners to ensure 24/7 IT/OT support for production plants and corporate HQ.

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You'll oversee daily support operations, elevate helpdesk performance, and align infrastructure with business goals-all while ensuring system stability, security, and compliance. This role bridges IT (Information Technology) and OT (Operations Technology), making a direct impact on uptime, efficiency, and innovation across the enterprise.
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What You'll Do:

• Lead and mentor a distributed support team and third-party vendors


• Manage IT/OT infrastructure operations, helpdesk performance, and service delivery


• Manage, monitor, optimize OT infrastructure, including servers, networks, storage, backups, VoIP, and other hardware and software components.


• Drive continuous improvement through KPIs, SLAs, and strategic planning


• Collaborate with site leaders and enterprise teams to align tech with business needs


• Ensure robust security, documentation, and compliance across all systems

What You Bring:

• 10+ years in IT operations/support, 5+ in leadership


• Strong background in manufacturing or industrial environments


• Expertise in ITIL, helpdesk tools, infrastructure, and vendor management


• Excellent communication, problem-solving, and organizational skills


• Willingness to travel to sites and lead from the front

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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.