AV Break/Fix Engineer

Overview

On Site
$65 - $71
Contract - Independent
Contract - W2
Contract - 6 Month(s)
10% Travel

Skills

Cisco

Job Details

Our client, a major bank in New York City, is looking for hands-on AV Break/Fix Engineer 100 on-site position in New York City Office.

With possible travel 10-15%. This is 6-12 months contract with possible FT Conversion
Rate $65-71/h on W2. C2C is also an option.

Audio Video Break/Fix Engineer

IT AV Break/Fix Engineer provides hands-on onsite support, troubleshooting, repair, maintenance, and operational continuity of corporate audiovisual systems across bank's locations.
The role is responsible for rapid incident response, problem resolution, and preventative maintenance across executive boardrooms, trading floors, conference rooms, event spaces, and collaboration environments. This role is highly visible and requires professionalism, technical proficiency, and customer-centric support with an ability to operate within a regulated financial-services environment.

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Break/Fix Support
Diagnose and resolve AV hardware and software failures
Provide rapid onsite response to conference room outages
Troubleshoot AV endpoints, codecs, DSPs, cameras, mics, control systems
Remediate performance issues on AV networks or collaboration platforms

AudioVisual Technology Operations
Provide daily room readiness quality control checks
Maintain SLAs for repairs and technical escalations via Service Now
Support executive meetings and high-visibility events
Run validation tests following repairs

Collaboration Platforms

Hands-on break/fix support for:
Cisco Collaboration endpoints (Webex codecs, RoomOS, Desk, Board)
Microsoft Teams Room environments
Zoom Rooms
SIP/H.323 gateway environments
Cloud & on-prem integrations

Hardware Support
Cisco collaboration endpoints
Biamp, QSC, Extron, Crestron control
Shure, Sennheiser audio DSPs
PTZ cameras and video distribution
Displays, projection, switching, routing

Compliance & Enterprise Environments
Follow internal change management guidelines
Maintain detailed ticketing and worklog documentation
Support ITIL, ITSM, and regulated workflows
Observe cybersecurity and compliance requirements

Required Skills
5+ years professional AV engineering or break/fix support experience
Deep AV troubleshooting across codecs, control, Audio, Video
Familiarity with AV-over-IP architectures
Strong hands-on experience in executive environments

Preferred Qualifications & Certifications
Candidates with one or more of the following will be prioritized:

Primary Certifications
Cisco CCNA Collaboration (preferred)
CEDIA (CEDIA certification programs)
AVIXA CTS / CTS-D / CTS-I

Additional Relevant Credentials
Crestron Technician or Programmer certifications
Extron Professional Certifications
Q-SYS Level 2/3
Biamp Tesira
ITIL Foundation
CompTIA Network+

Technology Experience Preferred
Cisco Webex collaboration ecosystem (RoomOS, Room Kit, Desk, Board)
Microsoft Teams Room (Microsoft and OEM partner platforms)
Zoom Rooms and conferencing interop environments
SIP/H.323 video integrations
Crestron, QSC, Biamp DSP ecosystems
Video distribution (HDMI, SDVoE, NDI, Dante AV, AVB)
Dante and audio networking
AV network segmentation and QoS

Soft Skills & Competencies
Executive-level communication proficiency
Calm under pressure and high urgency support mindset
Customer-first service orientation
Professional maturity in front of senior leadership
Detail-oriented documentation and ticketing discipline

 

Please email your resume or use this link to apply directly:
brainsworkgroup.catsone  .com/careers/index.php?m=portal&a=details&jobOrderID=16757723
Or email: igork@brainsworkgroup  .com
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Keywords: audio video cisco ccna break/fix networking TCP/IP Telephony SIP H.323 webex cedia avixa crestron extron q-sys biamp tesira CompTia

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