Conference Room Technology Analyst

Position Title: Conference Room Technology Analyst

Location: Onsite Washington, DC (5 days/week)

Position Summary:

We are seeking a skilled Conference Room Technology Analyst to support and enhance our audio-visual infrastructure across conference and situation rooms. This role involves a mix of hands-on implementation, troubleshooting, and ongoing support of AV solutions, with a strong emphasis on Microsoft Teams Rooms, Surface Hub, and PolyCom systems. The ideal candidate will hold relevant certifications and have experience managing AV projects and vendor relationships.

Key Responsibilities:

• Implement and commission AV solutions in conference and situation rooms.
• Provide operational support and troubleshooting for Microsoft Teams Rooms, Surface Hub, PolyCom, Crestron, Biamp, and Zoom technologies.
• Manage AV-related tickets and tasks using ServiceNow.
• Coordinate with vendors for installation, maintenance, and upgrades of AV equipment.
• Apply ITIL principles in incident and asset management processes.
• Maintain documentation for AV setups, configurations, and support procedures.
• Support integration and optimization of collaboration tools (Teams, Zoom).
• Assist in project coordination for AV deployments and refreshes.

Required Skills & Qualifications:

• Demonstrated technical experience in AV and conference room technologies.
• Hands-on experience with Microsoft Surface Hub, PolyCom, Teams Rooms, Crestron, Biamp, and Zoom Rooms.
• CTS Certification (strict requirement).
• Familiarity with ServiceNow for ticketing and asset tracking.
• Strong troubleshooting and problem-solving skills.
• Experience in vendor management and AV project coordination.
• Understanding of ITIL principles and their application in AV environments.
• Excellent oral and written communication skills.

Preferred Qualifications:

• Additional AV vendor certifications.
• Experience with AV system integrations and legacy conference room technologies.
• Knowledge of network and infrastructure components related to AV systems.