CRM Business Analyst

We are currently looking for a CRM Business Analyst for a direct hire role located in Southern Indiana.  This position is located one hour north of Louisville and would require someone to be in office at least 4 days a week. 

The CRM Business Analyst supports senior sales leadership by analyzing and optimizing sales processes and systems, with a key focus on CRM. This role bridges the gap between Sales and IT, driving process improvements, managing CRM operations, and supporting change initiatives.

Key Responsibilities:

• Analyze sales processes to identify inefficiencies and propose solutions
• Maintain and enhance CRM systems; create dashboards, reports, and workflows
• Gather and document business requirements, support user training and adoption
• Monitor process performance and recommend improvements using data analysis
• Collaborate with cross-functional teams to ensure effective communication and implementation
• Ensure adherence to quality standards and best practices

Qualifications:

• Bachelor’s degree in Business, Marketing, or IT-related field preferred
• Minimum 2 years of experience in CRM and data analysis
• Experience with enterprise CRM systems
• Strong technical and business acumen

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.