Overview
USD 91,457.00 - 137,186.00 per year
Full Time
Skills
Professional Services
Management Consulting
Market Research
Analytics
Project Scoping
Data Collection
Billing
Testing
Retail
Sprint
Collaboration
Product Management
Agile
Scrum
JIRA
Confluence
Risk Assessment
Management
Communication
User Stories
Software Development
Insurance
Customer Experience
Recruiting
Law
Privacy
English
Spanish
Job Details
Job Title:
Senior Technical Product Manager-Retail Mobility Experience
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Senior Technical Product Manager will be responsible for defining and aligning the project scope among various teams, ensuring effective collaboration and support throughout the development process.
Key responsibilities include analyzing project impacts, coordinating testing efforts, and managing tasks within Jira.
Main Responsibilities:
Salary Range:
The base salary range for this position is USD $91,457-137,186 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The position will be posted until 5/5/2025
#LI-Hybrid
#FriscoTX
#Concentrix
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Senior Technical Product Manager-Retail Mobility Experience
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Senior Technical Product Manager will be responsible for defining and aligning the project scope among various teams, ensuring effective collaboration and support throughout the development process.
Key responsibilities include analyzing project impacts, coordinating testing efforts, and managing tasks within Jira.
Main Responsibilities:
- Define/align scope among all teams (design, test, delivery)
- Support test data collection from Billing system and help with escalation if needed
- Work analysis of the true impacts to Retail channels for each Initiative
- Collaborate with owners on the customer experience impacts
- Coordinate with all upstream and downstream domains during end-to-end testing and escalation if needed
- Collaborate with the Retail dev team to plan and prioritize Portfolio work in Sprint planning.
- Create prepaid platform and features in Jira and define the Acceptance criteria.
- Collaborate with the client's portfolio and other stakeholders to identify initiatives, and their priority for Product Initiative planning
- 5+ yrs of Technical Product Management experience across cross functional teams
- Ability to work closely with architects and developers
- Managing Mobile Projects
- Agile- experience
- Scrum Methodologies
- Jira/confluence
- SharePoint
- Risk assessment mitigation
- Requirements- managing the timeline- details design.
- Coordinate the deployment process. Driving the solution to completion
- Communication
- Write requirements, CX user stories
- Documenting cross domain impacts
- Delivery timeline Software Development Lifecycle framework
Salary Range:
The base salary range for this position is USD $91,457-137,186 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The position will be posted until 5/5/2025
#LI-Hybrid
#FriscoTX
#Concentrix
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.