Indirect Service Channel Onboarding Coordinator

Overview

Remote
$40 - $42
Contract - W2
Contract - 4 Month(s)
No Travel Required

Skills

Business-to-business
Customer Relationship Management (CRM)
Medical Devices
Onboarding
Reporting
SSO
Salesforce.com
Technical Support
Management
Test Cases
Testing
Training
Web Portals

Job Details

Job Title: Indirect Service Channel Onboarding Coordinator Job ID: 25-09164 Location: 100% Remote (Candidates can be in any US times zones. Do not submit anyone in Alaska or Hawaii.) Duration: 04 months on W2 Contract

Description:

Seeking a Channel Partner Onboarding Specialist to support the onboarding of ~70 global indirect partners for a medical device division. Role involves process testing, training, and CRM user support.

Responsibilities:

  • Train and support partners on service processes via portal and Salesforce (ServiceMax).
  • Manage user setup, SSO access, and account configuration.
  • Test system functionality and document/report issues.
  • Assist with CRM-based service transactions: records, requests, claims, parts, etc.


Requirements:

  • 3+ years CRM experience (preferably Salesforce).
  • Strong knowledge of B2B service processes (medical tech preferred).
  • Excellent verbal/written English skills.
  • Experience with testing (test cases, reporting defects).
  • Global support and training experience across complex IT setups.


Compensation:

The hourly rate for this position is $42.85 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.