Overview
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Recruiting
Computational Science
Research
Virtualization
Communication
Remote Support
Security Clearance
Customer Facing
ServiceNow
Forms
Wireless Communication
Sensors
Regulatory Compliance
Inventory
Computer Hardware
Continuous Improvement
User Guides
Microsoft Windows Server 2008
Microsoft Windows Server
Microsoft WSUS
Microsoft SQL Server
Microsoft Operating Systems
Microsoft Windows 7
Microsoft Windows
Red Hat Enterprise Linux
Linux
HBSS
Dell
Enterprise Networks
Storage
Citrix
Active Directory
Servers
VMware
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2510766
Location: COLLEGE PARK, MD, US
Date Posted: 2025-10-13
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start.
Primary Duties and Responsibilities include, but not limited to:
Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s).
Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material.
Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls.
Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate.
Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog.
Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs
Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets.
Account for computers in support offices and assisting in the surplus process for hardware.
Implement continuous improvement methodology through the use of IT systems or procedure.
Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned.
Qualifications
Qualifications:
Bachelor's degree or equivalent
5 years of relevant experience
Familiar with the following:
VMware
Windows Server 2008, 2012, 2016
Windows Server Update Services (WSUS)
Microsoft SQL Server
Windows 7 and Windows 10
Linux
Red Hat Enterprise Linux
Host Based Security System (HBSS)
Dell servers
Dell Blade Enclosures
Enterprise Network storage and NAS
Citrix
Nutanix
QNAP
Microsoft Active Directory
HPE Servers
HPE Blade enclosures
VMWare Horizon
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: COLLEGE PARK, MD, US
Date Posted: 2025-10-13
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start.
Primary Duties and Responsibilities include, but not limited to:
Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s).
Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material.
Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls.
Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate.
Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog.
Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs
Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets.
Account for computers in support offices and assisting in the surplus process for hardware.
Implement continuous improvement methodology through the use of IT systems or procedure.
Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned.
Qualifications
Qualifications:
Bachelor's degree or equivalent
5 years of relevant experience
Familiar with the following:
VMware
Windows Server 2008, 2012, 2016
Windows Server Update Services (WSUS)
Microsoft SQL Server
Windows 7 and Windows 10
Linux
Red Hat Enterprise Linux
Host Based Security System (HBSS)
Dell servers
Dell Blade Enclosures
Enterprise Network storage and NAS
Citrix
Nutanix
QNAP
Microsoft Active Directory
HPE Servers
HPE Blade enclosures
VMWare Horizon
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.