IT Business Analyst (Sales Enablement)

Job#: 2076084

Job Description:

Hybrid in Austin, TX (78735)

Direct Hire

Position Summary:

Are you passionate about sales enablement and optimizing the tools and processes that drive revenue growth?

We are currently looking for an experienced business system analyst with project management skills to join our dynamic hard-working team in Global Sales and Marketing IT. The Sales Enablement Business Analyst/Business Process Expert, alongside the System Architect, serves as a crucial link between Marketing, Sales and IT. We need team members who are eager to transform our client's sales enablement ecosystem, leveraging technology and automation to streamline sales processes, enhance productivity, and maximize customer engagement online through AI-Driven Search.

Your team

• Our client's IT is well recognized as a modern IT organization with a DevOps way of working. We are a diverse and high energy team, fostering a culture of collaboration, innovation and continuous improvement.
• Within Global Sales and Marketing IT, we focus on enhancing internal and external applications that support the Sales and Customer journey. We work closely with business teams on strategic process improvements, developing the next generation of sales enablement capabilities to provide a best-in-class digital sales experience.
• GSM IT works with vendor partners including software developers and project leads to design and implement easy to use, customer-ready solutions leveraging SaaS, cloud services and custom development where needed.

Job Responsibilities:

Manage IT Sales Enablement projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget delivery

Collaborate and partner with business and IT in defining, preparing and executing projects and change programs

Gather and analyze business requirements

Understand the needs of the business on a strategic and operational level

Develop overall project plans and approach in collaboration with the business team

Develop high-level functional design and create business workflows and user flows as needed

Analyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriate

Mitigate risks and address project obstacles as needed

Drive implementation with the onshore/offshore software development team

Effectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issues

Conduct IT acceptance testing and coordinate testing with users

Coordinate project deployment with the release management team

May be responsible for sourcing, negotiations and managing outside vendors

Qualifications:

Required Experience:

BS or MS degree in Project Management, Computer Science or related technical discipline

5+ years of experience in business analysis and IT project management, with strong emphasis on sales enablement tools and processes.

Excellent communication with good presentation skills and ability to work with a geographically dispersed, multi-cultural team

Experience with one or more of the following functional domains and associated applications: Content Management Systems, Website Search Tools preferably powered by GenAI, Personalization and Recommendation engines.

Strong knowledge of software development fundamentals crossing all phases of the software development lifecycle: requirements, analysis, design, prototyping, development, testing, implementation

Experience using Agile methodologies and familiarity with Agile project management tools (Jira, Confluence)

Ability to solve complex problems through creative solutions and drive successful negotiations with project stakeholders

Familiarity with user experience (UX) design principals, particularly in sales and marketing applications.

Familiar with AI, GenAI, ML.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.