Amazon Connect Technical Writer

  • Minneapolis, MN
  • Posted 16 hours ago | Updated 16 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Amazon Web Services
Business Continuity Planning
Collaboration
Continuous Improvement
Disaster Recovery
Documentation
Failover
Functional Testing
Load Testing
Management
Performance Metrics
Technical Writing
Testing

Job Details

Job Title: Amazon Connect Technical Writer

Location: Minneapolis, MN Onsite

Contract: 12+ Months

Job Description

Documentation Development:

Create, update, and maintain detailed documentation for Amazon Connect and ACGR, including performance metrics, configuration guides, testing procedures, and disaster recovery plans.

Technical Writing:

Translate complex technical concepts and procedures into clear, concise, and user-friendly documentation for both technical and non-technical audiences.

Collaboration:

Work closely with engineering, operations, and product teams to gather information, understand requirements, and ensure accuracy and completeness of documentation.

Performance Documentation: Document performance metrics and monitoring strategies for Amazon Connect and ACGR, ensuring that all relevant data is captured and presented effectively.

Configuration Guides:

Develop comprehensive configuration guides for setting up and managing Amazon Connect and ACGR, including step-by-step instructions and best practices.

Testing Procedures:

Create detailed testing procedures and validation plans for Amazon Connect and ACGR, including load testing, functional testing, and failover testing.

Disaster Recovery Plans:

Develop and document disaster recovery plans for Amazon Connect and ACGR, outlining procedures for ensuring business continuity and minimizing downtime during outages.

Continuous Improvement: Continuously review and improve documentation based on feedback from stakeholders and changes in technology or processes.

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