Customer Logistics & Supply Chain Specialist

Hi, one of our direct client is hiring for a remote Customer Logistics & Supply Chain Specialist please view below Job description and reply with suitable resumes

Client: Coco-Cola/ Job ID: TCCCJP00055607

Payrate: $ 24 per hr. on w2

Customer Logistics & Supply Chain Specialist

Location: Remote (Candidate must work PST hours)
Skills / Tools: SAP, Salesforce, Order Management Systems, Supply Chain Management, Customer Service, Logistics Operations, Data Analysis, SAP Reporting, CRM Systems, Microsoft Excel, Microsoft Outlook, Microsoft Word, SharePoint, Genesys, EDI, Project Management, Process Improvement, Stakeholder Management, Communication Skills, Problem Solving, Time Management
Interview Process: Microsoft Teams interview with 2 interviewers

Job Description

• The Customer Logistics & Supply Chain Specialist serves as a single point of contact for customers, Shared Services, Sales, and Product Supply System (PSS) teams. This role manages both planned and unplanned sales activities impacting multiple customers and orders, leads cross-functional meetings, and collaborates with internal and external stakeholders to resolve complex supply chain and logistics issues.
• The specialist will analyze data by running SAP queries and reports to identify trends, troubleshoot issues, and drive continuous improvement initiatives. Responsibilities also include project management, process optimization, and day-to-day customer service activities such as managing a high volume of inbound emails, prioritizing work, and meeting defined performance metrics.

Qualifications & Requirements

• Required: High School diploma; GED equivalent
• Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
• Required: At least one year in a customer-facing role
• Preferred: Three years in a customer facing role;
• Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
• Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
• Must have a strong sense of urgency and be empowered to make timely and informed decisions
• Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
• Knowledge of supply chain, Order Management, and Customer Services processes and systems.
• Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP is a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
• Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA s and deadlines
• Express ideas precisely, persuasively and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner.
  Commitment to and passion for continuous improvement.
• Ability to understand overall Company objectives and manage competing project and tasks
• Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision