Oracle EPM / Hyperion: Service Engineer

Overview

On Site
$130,000 - $140,000
Full Time

Skills

EPM
Hyperion
Oracle

Job Details

Oracle EPM / Hyperion: Service Engineer

Austin, TX OR Fremont, CA (Onsite 5days/week)

Full-Time

We are seeking a skilled professional to manage our Oracle EDM, Oracle EPM Planning and Hyperion Planning/Hyperion Essbase/Hyperion Essbase Studio modules.

Key Responsibilities:

  • Strong understanding of Hyperion Essbase and Oracle EPM planning modules.

  • Experience in EPM data structures, calculations and business rules.

  • Proficiency in Oracle database concepts and SQL queries.

  • Experience with incident management tools and ticketing systems.

Responsibilities:

  • Receive, analyze, and prioritize EPM related support tickets.

  • Identify the root cause of issues in EPM environments.

  • Provide timely solutions to users.

  • Implement and maintain EPM configurations.

  • Troubleshoot complex EPM applications problems.

  • Document resolution steps and knowledge base articles.

  • Collaborate with engineering / application managers to resolve system issues.

  • Support system upgrades and patches.

  • Monitor system performance and recommend improvements.

  • Participate in on-call rotation as needed.

Qualifications:

  • 5+ year experience with Oracle EPM/Hyperion system.

  • Knowledge of IBM Command center.

  • Strong technical problem-solving abilities.

  • Excellent communication skills, not written and verbal.

  • Ability to work effectively under pressure in a fast-paced environment.

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