Remote Role - Tech Product Owner- Voice and Video Real-Time Transcription projects

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Lead or support GNAL Next Gen initiatives
Voice and Video Real-Time Transcription projects GNAL App Cloud Migration Contact center migration to Amazon Connect Development of document viewer components for TPA
Occ HealthRHRP voice IVR text and email solutions

Job Details

Remote Role - Tech Product Owner
12-month duration
Fully Remote

Experienced Tech Product Manager to support our client s technology product management organization.
This role is responsible for the full product lifecycle of assigned technology solutions, from product definition and planning through production, release, and end-of-life.
The Tech Product Manager will lead the development and management of both new and existing products with a technical focus, ensuring alignment with organizational strategy, customer needs, and evolving business priorities.

The role will play a critical part in several high-impact GNAL Next Gen initiatives including Voice and Video Real-Time Transcription, App Cloud Migration, Amazon Connect migration, and document viewer components as well as RHRP common components like voice IVR, text, and email. A strong emphasis will be placed on integrating AI to enhance scripting engine workflows and using AI tools to support productivity and insight generation.

Key Responsibilities

Manage the full product lifecycle for assigned technology solutions, from strategy and definition to release and end-of-life, ensuring alignment with business and technical objectives.
Lead or support GNAL Next Gen initiatives, including:
Voice and Video Real-Time Transcription projects
GNAL App Cloud Migration Contact center migration to Amazon Connect
Development of document viewer components for TPA and Occ Health
RHRP voice IVR, text, and email solutions
Building and enhancing the GNAL scripting engine, with AI integration
Act as a bridge between business, technology, and product teams, advocating for the voice of the customer and ensuring customer journey empathy is at the core of every solution.

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