Fulltime Service Desk Analyst

Overview

On Site
Full Time

Skills

Windows
sccm
service desk

Job Details

Role: Service Desk Analyst

Location: Dallas, TX (Onsite role)

Fulltime only

You might really grab our attention if you can:

2- 3 years of Phone support experience Mandatory

3+ years of Windows Technical Service desk experience is necessary.

Knowledge Windows 10,11 2019.

Knowledge in windows buildout

Knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,

ITSM ticketing tools such as Ivanti, ServiceNow etc.,

User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,

Remote desktop connectivity applications, Windows end point support

MS Office Suite and application support

Web Application, VPN knowledge

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions.

Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

Responsible for installing desktop applications and software

Work experience with SCCM patch deployments and SCOM monitoring tools

Knowledge of scripting.

Highly self-motivated with keen attention to details

Here's how you'll contribute:

Support for laptop, desktops, and printers

Take calls and manage Incidents

Thanks & Regards

Ashish Chhabra

Last Word Consulting Inc.

Ph: Ext. 423 . Direct:

Email:

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