Overview
On Site
$21 - $22
Contract - W2
Contract - 6 Month(s)
Skills
Field Service technician
Desktop Support
Job Details
FSO Technician/Desktop Support
Location: Township, OH 45069 (Onsite)
Contract: 6-12+ months
Client: HCL America
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Requirements:
- Min 3-5+ years of experience in Field Service technician
- Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
- Travel to the Nearby Site in case of a need (Mileage will be taken care).
- Work from Office on Daily (No WFH)
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
- Ability to move/lift/carry up 50 lbs of weight
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices. (E.g. Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills
- Strong troubleshooting skills
- Significant, demonstrated experience with Microsoft Windows operating systems
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