Overview
On Site
Depends on Experience
Contract - W2
Skills
Professional Services
Job Details
Enterprise Operations Center Specialist - Junior
Information Technology Operations
Washington, DC - Fully On-Site
Contract (6 months with possibility of extension)
About Our Client
Our client is a leading technology and engineering solutions company with decades of experience serving government and commercial markets. They specialize in providing comprehensive IT infrastructure, cybersecurity, and mission-critical support services to federal agencies and defense organizations. Operating across multiple locations nationwide, this Fortune 500 company is dedicated to solving complex challenges through innovative technology solutions and maintaining the highest standards of security and operational excellence. Their core mission focuses on supporting national security and public service through reliable, cutting-edge technology implementations.
Job Description
As an Enterprise Operations Center Specialist, you will play a critical role in maintaining 24/7 operations for the Department of Transportation's enterprise infrastructure systems. Your day-to-day responsibilities will involve real-time monitoring of critical systems, responding to automated alerts, and serving as the first line of defense against system outages and security incidents. This position offers the opportunity to directly impact transportation safety and efficiency across the nation by ensuring seamless operation of mission-critical systems.
You will work in a fast-paced environment where quick thinking and systematic problem-solving are essential. The role requires collaboration with various technical teams, vendor support groups, and department stakeholders to resolve incidents and maintain optimal system performance. This is an excellent opportunity for someone passionate about infrastructure monitoring and incident management to gain experience in a government environment while supporting vital transportation operations.
Duties and Responsibilities
Required Experience/Skills
Nice-to-Haves
Education: Bachelor's degree in Computer Science, Information Technology, System Administration, or related field (or equivalent experience)
Pay & Benefits Summary
Call-to-Action
Join our team supporting critical transportation infrastructure!
Enterprise Operations | Network Operations Center | System Monitoring | Incident Management | Government Contract | DOT | Infrastructure | ServiceNow | Public Trust | 24/7 Operations | ITIL | Network Troubleshooting
Information Technology Operations
Washington, DC - Fully On-Site
Contract (6 months with possibility of extension)
About Our Client
Our client is a leading technology and engineering solutions company with decades of experience serving government and commercial markets. They specialize in providing comprehensive IT infrastructure, cybersecurity, and mission-critical support services to federal agencies and defense organizations. Operating across multiple locations nationwide, this Fortune 500 company is dedicated to solving complex challenges through innovative technology solutions and maintaining the highest standards of security and operational excellence. Their core mission focuses on supporting national security and public service through reliable, cutting-edge technology implementations.
Job Description
As an Enterprise Operations Center Specialist, you will play a critical role in maintaining 24/7 operations for the Department of Transportation's enterprise infrastructure systems. Your day-to-day responsibilities will involve real-time monitoring of critical systems, responding to automated alerts, and serving as the first line of defense against system outages and security incidents. This position offers the opportunity to directly impact transportation safety and efficiency across the nation by ensuring seamless operation of mission-critical systems.
You will work in a fast-paced environment where quick thinking and systematic problem-solving are essential. The role requires collaboration with various technical teams, vendor support groups, and department stakeholders to resolve incidents and maintain optimal system performance. This is an excellent opportunity for someone passionate about infrastructure monitoring and incident management to gain experience in a government environment while supporting vital transportation operations.
Duties and Responsibilities
- Monitor infrastructure and systems in near real time using automated tools and perform direct system checks
- Respond to events and alerts from monitoring systems and external vendors like AT&T
- Conduct early analysis of incidents and contact points of contact for event confirmation
- Troubleshoot affected critical infrastructure including network devices and system interfaces
- Escalate incidents by contacting DOT Tier III teams and managing ITSM tickets
- Open and manage support tickets with external vendors and service providers
- Generate incident management correspondence including notifications and status reports
- Initiate Critical Incident Management processes and anchor Incident Response Bridge calls
- Document Root Cause Analysis for incidents and maintain knowledge management repositories
- Provide on-site troubleshooting support during off-hours including data center operations
- Maintain point of contact information and site documentation for remote locations
- Create and update Standard Operating Procedures for incident management processes
- Generate and distribute daily and weekly operational status reports
Required Experience/Skills
- Minimum 2 years of experience in enterprise operations center or network operations center environment
- Experience monitoring and managing enterprise systems and networks using advanced monitoring tools
- Strong troubleshooting and problem-solving abilities for network and system issues
- Ability to work in a 24/7 operational environment including nights, weekends, and holidays
- Experience with incident management processes and escalation procedures
- Strong written and verbal communication skills for technical documentation and stakeholder updates
- Ability to work under pressure during critical incidents and system outages
- Experience coordinating with multiple technical teams and external vendors
- Current Public Trust clearance (DOJ Public Trust preferred)
Nice-to-Haves
- Familiarity with ServiceNow ticketing system
- Experience with BMC Remedy
- Knowledge of network troubleshooting tools and techniques
- Experience with root cause analysis documentation
- Background in government or federal agency environments
- ITIL certification or similar incident management training
Education: Bachelor's degree in Computer Science, Information Technology, System Administration, or related field (or equivalent experience)
Pay & Benefits Summary
- Competitive hourly rate of up to $30/hour (Depending on experience)
- 6-month contract with strong possibility of extension
- Work with cutting-edge monitoring and infrastructure technologies
- Gain valuable experience in government operations environment
- Professional development opportunities in incident management and enterprise operations
Call-to-Action
Join our team supporting critical transportation infrastructure!
Enterprise Operations | Network Operations Center | System Monitoring | Incident Management | Government Contract | DOT | Infrastructure | ServiceNow | Public Trust | 24/7 Operations | ITIL | Network Troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.