Workday HRMS Trainer / User Support (New England Area only ) - HYBRID

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: Work Location: Majority remote, will need to have the flexibility to report onsite as needed. Will consider candidates in the New England area (Maine, New Hampshire, Massachusetts, Vermont, Rhode Island, and Connecticut).

The Project Management Office (PMO) for the State of Maine is seeking up to 4 detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within the State of Maine, based on emerging needs. One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched State of Maine Human Resources Management System using the Workday platform.

This is a hands-on role that combines technical familiarity with strong interpersonal skills. You will work directly with employees both virtually and in person (Augusta, ME) to help them understand, navigate, and successfully use the new system.

Key Responsibilities:

• Provide friendly, real-time assistance to state employees using the new Workday-based HR system, both virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with staff.
• Guide employees step-by-step through HR processes in Workday, ensuring they feel confident using the system.
• Assist with entering information, navigating screens, and correcting errors as needed.
• Troubleshoot and resolve issues, escalating unresolved concerns when appropriate.
• Track questions, follow up on open issues, and ensure employees receive timely answers.

Qualifications

• Experience supporting users during a Workday rollout or role implementation.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, with the ability to explain processes in clear, simple language.
• Strong organizational skills and attention to detail.
• Experience using online meeting tools such as Microsoft Teams.
• Ability to adapt to different needs and work effectively with diverse groups of people.

Required Skills:

• Experience with HRMS, preferably Workday.
• Experience supporting end users with large-scale system rollouts or transitions.
• Background in customer service, user support, training, or help desk work.
• Excellent communication and listening skills, with the ability to explain processes in clear, simple language.

Desired Skills:

• Experience supporting large-scale system rollouts or transitions.
• Ability to work with unique or non-standard work schedules, especially in public sector environments.
• Experience creating or updating user-friendly support materials, such as guides or FAQs.
• Familiarity with HR or payroll processes is helpful but not required.
• Willingness and flexibility to travel to Augusta, as required.