Service Onboarding & Transition Lead

  • Atlanta, GA
  • Posted 9 hours ago | Updated 9 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

ITIL
ITSM
Project Management
ServiceNow
Incident & Change Management
Stakeholder Engagement
Data Visualization
Process Improvement
Team Leadership

Job Details

Job Title: Service Onboarding & Transition Lead
Location: Atlanta, GA (Onsite)
Duration/Term: Long-Term Contract


Job Summary:

We are seeking an experienced Service Onboarding & Transition Lead to drive the successful onboarding and operational transition of IT services. This role requires expertise in ITIL & ITSM frameworks, ServiceNow administration, project management, and team leadership to ensure seamless service delivery and stakeholder collaboration.


Key Responsibilities:

  • Lead and manage service onboarding efforts, ensuring smooth IT service transitions.
  • Define project scope, stakeholder expectations, and delivery timelines.
  • Oversee ITIL processes including Incident, Change, Problem Management, and Service Operations.
  • Optimize ServiceNow platform usage, including Project & Demand Management, Dashboards, and Reporting.
  • Facilitate data-driven decisions, leveraging MS Excel, Tableau, and Visio for impactful visualizations.
  • Analyze customer satisfaction metrics, manage feedback, and drive service improvements.
  • Mentor and lead the Service Onboarding team, fostering productivity and collaboration.
  • Facilitate meetings effectively, ensuring structured discussions and alignment across teams.
  • Identify areas for process improvement and lead initiatives to enhance operational efficiency.


Required Skills & Experience:

  • 5+ years of experience in project management, with 3+ years in a leadership role.
  • ITIL certification (mandatory), PMP or equivalent preferred.
  • Extensive experience with ServiceNow or comparable Service Management Suites.
  • Advanced Excel proficiency, including pivot tables and reporting.
  • Strong analytical, problem-solving, and communication
  • Proven ability to work cross-functionally, translating complex issues into actionable solutions.
  • Ability to motivate and mentor teams, ensuring structured service execution.


Key Skills: ITIL, ITSM, Project Management, ServiceNow, Incident & Change Management, Stakeholder Engagement, Data Visualization, Process Improvement, Team Leadership


VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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About VDart, Inc.