Overview
Remote
On Site
Hybrid
$30 - $36.9 hr
Contract - Independent
Contract - W2
Contract - 4+ mo(s)
Skills
SALESFORCE
SERVICEMAX
SFDC
SALESFORCE.COM
CRM
ONBOARDING
PARTNER
VENDOR
TRAINING
USER SUPPORT
TESTING
TEST CASES
UAT
DEFECT LOGGING
VALIDATION
Job Details
Payrate: $30.00 - $36.90/hr.
Summary:
This role will facilitate the onboarding of global external service providers onto the Company s standard processes and systems for medical device service. This is a short-term engagement to onboard the channel partners (~70) for one division.
Responsibilities Include:
Pay Transparency: The typical base pay for this role across the U.S. is: $30.00- $36.90/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-20794
Summary:
This role will facilitate the onboarding of global external service providers onto the Company s standard processes and systems for medical device service. This is a short-term engagement to onboard the channel partners (~70) for one division.
Responsibilities Include:
- Become an expert on the standard processes for service transaction and records between channel partners, including understanding of differences by region and/or channel partner.
- Processes include customer records, service request, warranty claims, replacement parts, and parts return/repair.
- Plan and execute testing of all processes using the Channel Partner portal and ServiceMax (Salesforce), ensuring that output is correct, and any issues identified are recorded, reported, and resolved.
- Facilitate setup for channel partner users, including account creation (SSO), and setup in Channel Partner portal.
- Provide training/support to the Channel Partners on the usage of the portal and processes.
- Skills required:
- At least 3 years of experience implementing, training, and/or supporting users of a CRM systems preferably Salesforce.
- Knowledge of B2B technical service processes, preferably for medical technology products.
- Excellent English language verbal and written communication skills
- Demonstrated ability to provide support and process training to users globally
- Experienced with system testing including developing test plans, test cases, and defect reporting.
- Demonstrated ability to work across complex IT landscapes and business functions in global environments.
Pay Transparency: The typical base pay for this role across the U.S. is: $30.00- $36.90/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-20794
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.