IT Support Specialist Job Description

IT Support Specialist

Location: Prosper, TX
Job Type: Full Time
Reports To: CTO

We are seeking a dedicated IT Support Specialist to provide technical assistance and support to employees across our organization. The ideal candidate will have a strong foundation in IT troubleshooting, system administration, and user support for Microsoft technologies, networking, and security. If you enjoy problem-solving and providing excellent technical support, we want to hear from you!

Key Responsibilities

• Provide technical support for desktops, laptops, and mobile devices, ensuring optimal performance and user productivity.
• Troubleshoot Microsoft Windows and Office 365 applications, including Outlook, Teams, and SharePoint.
• Set up and maintain VPN connections, ensuring secure remote access for employees.
• Support and configure VoIP phone systems, troubleshooting connectivity and call quality issues.
• Perform laptop and desktop setup, imaging, and configuration, ensuring smooth onboarding for new employees.
• Manage Active Directory (AD) and Azure AD user accounts, groups, and permissions.
• Assist with basic networking issues, including LAN, WAN, Wi-Fi, and firewall troubleshooting.
• Utilize Jira or other ticketing systems to track and resolve IT support requests efficiently.
• Monitor and maintain antivirus software, ensuring endpoint security compliance.
• Provide basic IT security awareness training to employees to reduce risks from phishing and cyber threats.
• Document IT procedures and troubleshooting guides to improve internal knowledge sharing.
• Collaborate with IT vendors and third-party providers to resolve escalated technical issues.
• Assist in hardware and software inventory management, ensuring accurate asset tracking.
• Participate in IT projects and system upgrades to enhance infrastructure performance.

Qualifications & Skills

• Experience: 1-3 years in an IT support/helpdesk role.
• Technical Skills:
  • Strong knowledge of Microsoft Windows, Office 365, and Azure AD.
  • Hands-on experience with VPN configurations and VoIP systems.
  • Familiarity with basic networking concepts (IP addressing, DNS, DHCP, firewalls).
  • Experience with Jira or similar IT ticketing systems.
  • Understanding of antivirus software and basic cybersecurity practices.
• Soft Skills:
  • Excellent problem-solving and troubleshooting
  • Strong communication and interpersonal abilities for assisting non-technical users.
  • Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Certifications (Preferred but Not Required):
  • CompTIA A+
  • Microsoft 365 Certified: Modern Desktop Administrator