Desktop Support Technician II

Title: Desktop Support Technician II Location: Rutland, VT 05759
Duration: 3 months (Temp to Perm) Shift Hrs: M-F 9-6 (can be flexible as early as 7-4) / No OT unless approved by the customer / No afterhours
Notes :

• PC/laptop Deskside | Break/Fix Support | PC Refresh | Smart Hands | non-standard image
• Candidates should be willing to accept up to $23 per hour if converted to employee depending on experience and performance.
• How many overall years of experience should this person have? 2 preferred but may have less with IT school background.
• Do they need any specific certifications or education? No special certs / HD diploma or equivalent
• How many miles per day will the contractor be driving? Only driving will be to the site.
• What radius range should candidates be located from the job location? someone within 30 min if possible. May be able to go up to 45

Responsibilities

• Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
• Repair, test, image and clean PC s, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
• Perform backup, recovery, and security procedures both planned or during emergency.
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration task both planned or during emergency.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects.
• Experience working in enterprise environment.

How many overall years of experience should this person have, and do they need any specific certifications?

• Candidates should have 3 5 years experience supporting PC Hardware and software.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.
• Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.

Please list your TOP 6 required skills that candidates must have1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment.

2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

5.) Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.

6.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.