Service Support Specialist

Overview

On Site
$28 - $28
Contract - W2
Contract - 12 month(s)
No Travel Required

Skills

Service Support Specialist

Job Details

Job Description:

Responsibilities:
  • Provides reporting support, monitors field rosters, and assigns territory responsibilities.
  • Develop, maintain, and or assemble information/documentation that supports business operations and standard operating procedures for one plus business units.
  • Acts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures.
  • Serves as liaison to internal and external stakeholders as appropriate.
  • Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.
  • Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify non-compliance and errors.
  • Make corrections or communicate errors to individuals who can make the corrections.
  • Ensure established programs continue to be best practices.
  • Solicit feedback from others to improve current processes.
  • Acts as a key resource to others in the department and to internal or external stakeholders on programs and /or procedures.
  • Participate in special projects that require business area expertise.
  • Utilize the candidate's unique perspective and experiences, speaking up when the candidate sees an opportunity to improve our current processes.
Requirements:
  • Associate's degree and 1 year of experience.
  • Proven ability to solve complex problems on time.
  • Comprehensive understanding of business processes related to the area of support.
  • Strong organization and planning skills.
  • Ability to handle multiple functions at one time.
  • Efficient and effective oral and written communication skills.
  • Intermediate computer skills,ls including the ability to do some advanced functions within various software packages.
Preferred:
  • A bachelor's degree in business, finance, accounting, or supply chain is preferred.
  • SAP experience.
  • Salesforce experience.
  • Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication.
Soft Skills:
  • Customer Service focused, positive attitude, empathetic, agile learner.
Job Level:
  • BU3 .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.