ENROLLMENT SYSTEMS AND DATA MANAGER, Graduate Enrollment

Job Description

Summary

The Enrollment Systems and Data Manager is responsible for the effective management and utilization of graduate enrollment systems, data integrity, and operational efficiency within the Graduate Enrollment unit. This role focuses on the technical aspects of Slate CRM, critical integrations with the Student Information System (SIS), and reporting to facilitate data-driven decision-making and efficient enrollment operations.

The Manager collaborates closely with the Graduate Enrollment operations team and other stakeholders to ensure accurate data, streamlined processes, and optimal system performance, with a keen understanding of the downstream impact of system configurations and data integrity on graduate education and the student experience.

Key Responsibilities:

• Enrollment Data Management & Systems:
  • Ensure the accuracy, integrity, and security of all student data within the Slate CRM system.
  • Conduct regular data audits and quality checks to identify and resolve data discrepancies within Slate CRM.
  • Conduct regular audits of Student Information System (SIS) data for graduate students to ensure policy compliance, update records not captured by automated processes, and manage post-matriculation changes to maintain accurate student setup.
  • Develop and maintain data pipelines and integrations between Slate CRM and other relevant systems (e.g., MyBU Student) to ensure data consistency and facilitate efficient reporting.
  • Collaborate with IS&T, ENSA, OUR, and other university-wide departments to support data governance policies and ensure compliance with relevant regulations.
  • Troubleshoot system issues and work with IS&T to resolve data-related problems.
  • Serve as a primary technical resource to the Executive Director on SIS data work and integration initiatives related to graduate students.
• Slate CRM Optimization & Support:
  • Support the configuration, maintenance, and optimization of Slate CRM to enhance enrollment operations.
  • Analyze and document business processes related to admissions and enrollment, identifying areas for improvement.
  • Gather and document business requirements for Slate CRM enhancements or system changes.
  • Provide advanced technical support and guidance on Slate CRM functionality to the Graduate Enrollment operations team and other staff.
• Enrollment Data Analysis & Reporting:
  • Develop and maintain operational reports and dashboards to support enrollment operations and monitor system performance.
  • Create data visualizations for operational purposes (e.g., application processing dashboards).
• Collaboration & Communication:
  • Act as a liaison between the Graduate Enrollment operations team and university-wide technical departments (e.g., IS&T, ENSA, OUR) for complex system and data-related issues, ensuring solutions align with graduate enrollment needs.
  • Collaborate closely with the Senior Data Analyst, Enrollment and Marketing Insights to ensure alignment of data and reporting efforts.
  • Partner with the Graduate Enrollment operations team to support process improvements and system enhancements.
  • Communicate data findings and system-related information effectively to stakeholders at all levels.

Required Skills

Qualifications:

• Bachelor's degree required; Master's degree preferred.
• 3-5 years of professional experience in a higher education environment with preference to work in a graduate enrollment, workflow, systems analyst, or business intelligence role.
• Significant experience working with Slate CRM, including a strong understanding of the technical and functional aspects of the tool.
• Proven experience with SIS data management, including integrations and ensuring data consistency between CRM and SIS. Familiarity with PeopleSoft Campus Solutions preferred.
• Demonstrated ability to think critically about data's downstream impact on university systems and the graduate student experience.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and identify system-related issues.
• Experience with data visualization tools, data warehousing tools, and data integration tools.
• Strong understanding of data management principles and best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Experience with process analysis and requirements gathering is a plus.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.