Overview
On Site
USD 19.00 - 19.50 per hour
Contract - Independent
Skills
Data Link Layer
Laptop
Mobile Devices
Videoconferencing
Network
Software Packaging
Software Distribution
Image Management
Mobile Device Management
Master Data Management
Virtualization
Documentation
Reporting
IMAC
Break/Fix
Preventive Maintenance
Microsoft Windows
OS X
IOS Development
iPhone
iPad
PXE
USB
Media
ServiceNow
Issue Tracking
Computer Hardware
Printers
Firewall
Virtual Private Network
Active Directory
Remote Support
LogMeIn
Analytics
Microsoft SCCM
Citrix
TCP/IP
Computer Networking
Customer Service
Cabling
Backup
Management
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Presentations
Technical Support
CompTIA
Microsoft Certified Professional
ITIL
Fluency
English
Spanish
Customer Engagement
Privacy
Marketing
Job Details
Location: Phoenix, AZ
Salary: $19.00 USD Hourly - $19.50 USD Hourly
Description: Our client is currently seeking a Desktop support
The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
Key Responsibilities
Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels
Technical Skills
Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with the ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)
Zebra printer and scanner support
Experience with Zscaler firewall, VPN, and Active Directory
Remote desktop support tools (LogMeIn)
Nexthink for end-user analytics
Knowledge of SCCM, Citrix, and similar platforms for workspace services
Understanding of TCP/IP networking, domains, and server-client operations
Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
Familiarity with backup operations and tape management
Interpersonal Skills
Excellent customer interaction and communication skills
Logical, analytical approach with strong problem-solving ability
Independent, punctual, and detail-oriented
Professional demeanor under pressure, with emphasis on grooming and presentation
Experience & Certifications
5-7 years of relevant IT support experience
CompTIA A+, MCP/MCSE certifications are desirable
OEM certifications preferred
ITIL knowledge is advantageous
Language Requirements
Fluency in English (Spanish is a plus) for customer interaction
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $19.00 USD Hourly - $19.50 USD Hourly
Description: Our client is currently seeking a Desktop support
The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
Key Responsibilities
Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels
Technical Skills
Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with the ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)
Zebra printer and scanner support
Experience with Zscaler firewall, VPN, and Active Directory
Remote desktop support tools (LogMeIn)
Nexthink for end-user analytics
Knowledge of SCCM, Citrix, and similar platforms for workspace services
Understanding of TCP/IP networking, domains, and server-client operations
Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
Familiarity with backup operations and tape management
Interpersonal Skills
Excellent customer interaction and communication skills
Logical, analytical approach with strong problem-solving ability
Independent, punctual, and detail-oriented
Professional demeanor under pressure, with emphasis on grooming and presentation
Experience & Certifications
5-7 years of relevant IT support experience
CompTIA A+, MCP/MCSE certifications are desirable
OEM certifications preferred
ITIL knowledge is advantageous
Language Requirements
Fluency in English (Spanish is a plus) for customer interaction
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.