Overview
Skills
Job Details
Location: Hybrid Radnor, PA
Duration: 6+ months
Benefits: ;/p>
We are seeking a Business Process Analyst (BPA) with recent, hands-on experience in business process mapping and optimization. This role requires someone with a proven track record of working closely with both IT and business stakeholders to analyze, design, and enhance business workflows-particularly within Microsoft Dynamics 365 CRM (Customer Engagement modules).
Key Responsibilities:
Lead the analysis, documentation, and design of current and future-state business processes across key customer-facing and operational areas.
Work directly with stakeholders to map end-to-end processes, identifying inefficiencies, gaps, and automation opportunities.
Support Dynamics 365 CRM projects by translating business processes into system configurations and ensuring alignment with platform capabilities.
Collaborate closely with IT teams to ensure accurate implementation of business workflows within Dynamics 365 CRM.
Facilitate workshops, working sessions, and interviews to gather detailed process information (not just high-level requirements).
Act as a liaison between business users and technical teams to validate process and system designs.
Deliver clear, concise documentation including process flows, use cases, and SOPs.
Qualifications:
3+ years of recent, hands-on experience in a Business Process Analyst role.
Demonstrated expertise in business process mapping, process improvement, and workflow documentation.
Specific project experience involving Microsoft Dynamics 365 CRM (Sales, Customer Service, or Marketing modules).
Proven ability to collaborate effectively with cross-functional stakeholders including business users and technical teams.
Strong analytical and problem-solving skills, with attention to operational detail.
Proficiency with process modeling tools (e.g., Visio, Lucidchart, BPMN tools).
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future