Overview
Skills
Job Details
Title: Product Design Manager
Location: Charlotte, NC (hybrid, 4 days a week)
Duration: Initial 6 months contract with extensions
Compensation: $51.00- $54.00/hr
Work Requirements: , Holders or or Authorized to work in US
Our client is hiring a Service & Product Design Manager to lead design efforts across a suite of complex tools that power the backbone of our food operations from purchasing and planning to recipe standardization, vendor integration, and order management.
Design is a new capability within this group, and we're looking for someone who can bridge Service Design and Product Design someone who can map systems and dependencies, then translate them into intuitive UX/UI designs ready for production.
This hybrid role requires both strategic thinking and hands-on execution. You'll lead discovery, co-create future-state journeys, and deliver UI solutions that meet real-world operational needs, all while collaborating closely with Product, Engineering, and Business stakeholders.
What You'll Do
- Lead end-to-end design efforts: 20-30% Service Design, 70-80% Product Design
- Map ecosystems, design current and future-state user journeys, and create UX/UI solutions that help users accomplish their tasks
- Identify system dependencies, data flows, and user pain points
- Translate research and operational insights into lo-fi journeys and high-fidelity product experiences
- Collaborate with internal operators, SMEs, and users to deeply understand workflows
- Partner with Product and Engineering to align on problems-to-solve and feature development
- Mentor and coach 1-3 designers, fostering a culture of design excellence
- Facilitate cross-functional workshops to drive alignment
- Translate service designs into production-ready UI in Figma
- Clearly document and communicate design decisions to stakeholders
You'll Thrive Here If You
- Are energized by operational complexity and motivated to create clarity through design
- Move seamlessly between strategic systems thinking and hands-on design execution
- Take a human-centered approach to solving business and technical problems
- Balance delivery with long-term vision and adapt as product needs evolve
- Are collaborative, curious, and care about the real-world impact of your work
Required Experience
- 7+ years in Product, UX, or Service Design, including 1-2 years in a leadership or management role
- Experience in operations-heavy environments (e.g., supply chain, inventory, food tech, logistics)
- Strong product thinking with the ability to navigate user needs, business logic, and system architecture
- Proven success designing for enterprise platforms or SaaS products with complex workflows
- Proficiency in Figma and service design tools (e.g., journey maps, service blueprints)
- Skilled in user research: field observations, stakeholder interviews, usability testing
- Experience facilitating design reviews, retrospectives, and collaborative workshops
- Familiarity with ERP or enterprise SaaS tools is a strong plus
- Bonus: Experience coaching designers or shaping team structure and design processes
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- ...and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.