Overview
On Site
USD 50,000.00 - 70,000.00 per year
Full Time
Skills
UPS
Project Management
SAP BASIS
Inventory
Business Intelligence
Reporting
Training
Team Leadership
Coaching
FOCUS
Team Building
Productivity
Continuous Improvement
Data Entry
Analytical Skill
Regulatory Compliance
Documentation
Attention To Detail
Organized
Leadership
Auditing
Communication
Network
GRID
Computer Science
Business Administration
Information Technology
Management
Mentorship
Health Insurance
Insurance
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The IT Manager role is the primary role for managing all technical aspects and relationships with our clients. They own the day-to-day needs of our clients as well as actively participate and lead goals agreed upon by the client. They will manage all of the projects and delegate tasks to the teams. They will prepare appropriately for client meetings, lead discussions, and provide direct follow-ups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Project Management & Client Services
Manage and provide support for technology-related projects (e.g., Security Camera system setups, upgrading or rewiring rooms, technology upgrades).
Identify new projects with the client and work with the Project Manager to build out the project.
Work in conjunction with Grid Services to implement standardized solutions for technology projects.
Ensure projects are completed within the designated timeline and close out projects upon completion.
Manage project deadlines and communicate any project issues to the team/upper management as appropriate.
Deliver project communication to clients and staff.
Communicate project milestones and updates on project status to the client.
Develop action plans, set timelines, and maintain continuous communication to manage the client's expectations on a day-to-day basis.
Communicate outages to clients and staff on a consistent level.
Deliver the services outlined in the support contract developed for each client.
Act as a point of contact for clients ordering technology equipment.
Documentation & Reporting
Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Account Services Sheet.
Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet.
Own 3rd Party Vendor Sheet and confirm it is updated and accurate.
Own client Inventory documentation and ensure it is updated throughout the year.
Own all updates to the Account Services Sheet and ensure audit milestones are complete.
Work with the Grid Team to provide information for the Annual Audit of Accounts & Groups.
Verify clients receive their bi-weekly Health Check Report (tickets on hold). Escalation & Ticket Management
Serve as an escalation point as needed for Field Technicians.
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed.
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days.
Confirm tickets are completed promptly and properly, and provide follow-up on unresolved tickets.
Communicate with clients regarding critical/high visibility issues and escalate grievances as appropriate.
Team Leadership & Operations
Conduct daily team calls as needed.
Conduct monthly operations meetings.
Schedule monthly/quarterly meetings with all clients to conduct Operations Meetings (as outlined in the contract).
Collect feedback on technician performance from the client.
Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates, or client feedback.
Participate in scheduled Regional Director team meetings and quarterly company training.
Assist the Regional Director of Technology in creating milestones, tasks, and planning for clients.
Field Technicians Management
Delegate daily work to Field Technicians and schedule them by location.
Serve as a point of contact for Field Technicians with questions/issues and provide guidance or escalation.
Set an example for the team by consistently demonstrating a high level of professionalism.
Act as a mentor and provide coaching and training to Field Technicians.
Conduct quarterly Touch Points and Annual Reviews with Field Technicians.
Team Leadership Skills & Development
Demonstrate ability to lead, inspire, and motivate a team, fostering a collaborative and positive work environment.
Proven track record of mentoring, coaching, and developing team members, with a focus on individual growth and career progression.
Set clear expectations, provide ongoing feedback, and conduct performance evaluations to drive individual and team success.
Excellent communication skills, both verbal and written, with the ability to provide constructive feedback, guidance, and support to direct reports.
High level of emotional intelligence to understand and respond to the needs of team members, promoting a culture of inclusivity and respect.
Ability to navigate and resolve conflicts in a professional and timely manner, ensuring team cohesion and productivity.
Comfortable with change and able to guide the team through transitions, fostering a mindset of continuous improvement.
Administrative Tasks
Ensure accuracy for both time and data entry by reviewing/submitting timesheets every week.
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience & Technical Skills
3+ years of IT-related experience.
Ability to think critically, problem-solve, and manage task execution.
Ability to strategically plan, organize, and establish priorities to achieve results.
Communication & Interpersonal Skills
Strong interpersonal and communication skills to effectively interface with clients and senior management.
Strong analytical, interpersonal, written, and communication skills.
Professionalism & Ethics
High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies.
Able to handle sensitive/confidential situations and documentation.
Time Management & Organization
Ability to work under tight deadlines while maintaining a high-quality level of work.
Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload.
Leadership & Growth
Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities.
Growth mindset with a passion for new challenges, continued growth, and feedback.
Work with Grid Team to provide information for Annual Audit of Accounts & Groups
Identify new projects with the client and work with the Project Manager to build out the project
Work in conjunction with Grid Services to implement standardized solutions for technology projects
Deliver project communication to clients and staff
Ensure projects are completed within the designated timeline
Close out projects upon completion
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
Conduct daily team calls as needed
Conduct monthly operations meetings
Additional Skills & Qualifications
Preferred Qualifications
Associate degree in Computer Science, Information Technology, Business Administration, or a related field
3+ years of Education Information Technology experience
Industry Certifications related to the position
Experience working in a school or educational environment
Experience managing or mentoring employees
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $50000.00 - $70000.00/yr.
401(k) after 6 months of employment Health Insurance Dental Insurance Vision Insurance Tenure-based PTO policy, accruing starts at 120 Hours per year 10 Paid Holidays Life Insurance Paid Monthly Team Lunches Hours of Operation: Monday - Friday Mileage Reimbursement, $0.67 per mile after 40 miles of travel per day Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment
Workplace Type
This is a fully onsite position in Warren,OH.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The IT Manager role is the primary role for managing all technical aspects and relationships with our clients. They own the day-to-day needs of our clients as well as actively participate and lead goals agreed upon by the client. They will manage all of the projects and delegate tasks to the teams. They will prepare appropriately for client meetings, lead discussions, and provide direct follow-ups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Project Management & Client Services
Manage and provide support for technology-related projects (e.g., Security Camera system setups, upgrading or rewiring rooms, technology upgrades).
Identify new projects with the client and work with the Project Manager to build out the project.
Work in conjunction with Grid Services to implement standardized solutions for technology projects.
Ensure projects are completed within the designated timeline and close out projects upon completion.
Manage project deadlines and communicate any project issues to the team/upper management as appropriate.
Deliver project communication to clients and staff.
Communicate project milestones and updates on project status to the client.
Develop action plans, set timelines, and maintain continuous communication to manage the client's expectations on a day-to-day basis.
Communicate outages to clients and staff on a consistent level.
Deliver the services outlined in the support contract developed for each client.
Act as a point of contact for clients ordering technology equipment.
Documentation & Reporting
Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Account Services Sheet.
Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet.
Own 3rd Party Vendor Sheet and confirm it is updated and accurate.
Own client Inventory documentation and ensure it is updated throughout the year.
Own all updates to the Account Services Sheet and ensure audit milestones are complete.
Work with the Grid Team to provide information for the Annual Audit of Accounts & Groups.
Verify clients receive their bi-weekly Health Check Report (tickets on hold). Escalation & Ticket Management
Serve as an escalation point as needed for Field Technicians.
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed.
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days.
Confirm tickets are completed promptly and properly, and provide follow-up on unresolved tickets.
Communicate with clients regarding critical/high visibility issues and escalate grievances as appropriate.
Team Leadership & Operations
Conduct daily team calls as needed.
Conduct monthly operations meetings.
Schedule monthly/quarterly meetings with all clients to conduct Operations Meetings (as outlined in the contract).
Collect feedback on technician performance from the client.
Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates, or client feedback.
Participate in scheduled Regional Director team meetings and quarterly company training.
Assist the Regional Director of Technology in creating milestones, tasks, and planning for clients.
Field Technicians Management
Delegate daily work to Field Technicians and schedule them by location.
Serve as a point of contact for Field Technicians with questions/issues and provide guidance or escalation.
Set an example for the team by consistently demonstrating a high level of professionalism.
Act as a mentor and provide coaching and training to Field Technicians.
Conduct quarterly Touch Points and Annual Reviews with Field Technicians.
Team Leadership Skills & Development
Demonstrate ability to lead, inspire, and motivate a team, fostering a collaborative and positive work environment.
Proven track record of mentoring, coaching, and developing team members, with a focus on individual growth and career progression.
Set clear expectations, provide ongoing feedback, and conduct performance evaluations to drive individual and team success.
Excellent communication skills, both verbal and written, with the ability to provide constructive feedback, guidance, and support to direct reports.
High level of emotional intelligence to understand and respond to the needs of team members, promoting a culture of inclusivity and respect.
Ability to navigate and resolve conflicts in a professional and timely manner, ensuring team cohesion and productivity.
Comfortable with change and able to guide the team through transitions, fostering a mindset of continuous improvement.
Administrative Tasks
Ensure accuracy for both time and data entry by reviewing/submitting timesheets every week.
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience & Technical Skills
3+ years of IT-related experience.
Ability to think critically, problem-solve, and manage task execution.
Ability to strategically plan, organize, and establish priorities to achieve results.
Communication & Interpersonal Skills
Strong interpersonal and communication skills to effectively interface with clients and senior management.
Strong analytical, interpersonal, written, and communication skills.
Professionalism & Ethics
High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies.
Able to handle sensitive/confidential situations and documentation.
Time Management & Organization
Ability to work under tight deadlines while maintaining a high-quality level of work.
Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload.
Leadership & Growth
Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities.
Growth mindset with a passion for new challenges, continued growth, and feedback.
Work with Grid Team to provide information for Annual Audit of Accounts & Groups
Identify new projects with the client and work with the Project Manager to build out the project
Work in conjunction with Grid Services to implement standardized solutions for technology projects
Deliver project communication to clients and staff
Ensure projects are completed within the designated timeline
Close out projects upon completion
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
Conduct daily team calls as needed
Conduct monthly operations meetings
Additional Skills & Qualifications
Preferred Qualifications
Associate degree in Computer Science, Information Technology, Business Administration, or a related field
3+ years of Education Information Technology experience
Industry Certifications related to the position
Experience working in a school or educational environment
Experience managing or mentoring employees
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $50000.00 - $70000.00/yr.
401(k) after 6 months of employment Health Insurance Dental Insurance Vision Insurance Tenure-based PTO policy, accruing starts at 120 Hours per year 10 Paid Holidays Life Insurance Paid Monthly Team Lunches Hours of Operation: Monday - Friday Mileage Reimbursement, $0.67 per mile after 40 miles of travel per day Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment
Workplace Type
This is a fully onsite position in Warren,OH.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.