Overview
On Site
0 to 0
Full Time
No Travel Required
Skills
VoIP Networking
Cisco Unity
CCNA
Configuration
problem solving
troubleshooting
ITIL
Job Details
Description:
Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support.
BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce.
We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, etc.), paid leave, 401k plan and more. We are committed to the diversity we bring to the marketplace and believe customer satisfaction comes first.
JOB SUMMARY:
Business Operational Concepts (BOC) is currently seeking a seeking a Network Administrator to work with our federal client. The client is located in Washington, DC. The ideal candidate will have a deep knowledge of VoIP systems, have the ability to enter into an enterprise level system and contribute in a meaningful way from the outset. We are seeking a team player who is able to work effortlessly with others to accomplish the customers goals.
DUTIES AND RESPONSIBILITIES:
* Design, staging, configuration, implementation, and support for VoIP installations.
* Perform troubleshooting of complex VoIP and IP telephony issues.
* Support existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s, and Call Routing.
* Support the day-to-day VoIP related service requests, escalations, and troubleshooting.
* Modify and improve an existing UCCX scripts and develop and create new UCCX script.
* Design and configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
* Configure and implement voice gateways (H323/MGoogle Cloud Platform/SIP), SRST for remote sites, CUCME and CUE distributed design.
* Maintain VoIP systems configuration backup and restore.
* Upgrade UC software and security patch.
* Work with security team for vulnerability and security compliance.
* Monitor incident activity to identify, investigate and avoid potential service escalations.
* Involvement with future IP telephony system upgrade and migration project.
* Create expert level solution documentation, user guides, schematics and standard operating procedures.
* Document and maintain VoIP infrastructure policies, procedures, and other documentation.
Requirements:
QUALIFICATIONS:
Required (Minimum) Qualifications Education, Certification, Experience, and Skills
* Minimum of 2+ years of VoIP Networking/Engineering and/or Administration experience on an enterprise level.
* Cisco Certified Network Associate Voice (CCNA)
* Good Problem solving, troubleshooting, analyzing and interpersonal skills.
* Ability to meet all deadlines set forth by the employer.
* Cisco Unified Communication Manager ver. 10.x and later.
* Cisco Unity Connection ver. 10.x and later.
* Cisco ISR VoIP gateway.
* SIP, SCCP and ISDN PRI protocols.
* Ability to Troubleshoot basic Cisco Phone registration issues.
* QoS.
Preferred Qualifications Education, Certification, Experience, Skills, Knowledge, and Abilities
* ITIL V3 or V4 foundations certification
Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support.
BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce.
We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, etc.), paid leave, 401k plan and more. We are committed to the diversity we bring to the marketplace and believe customer satisfaction comes first.
JOB SUMMARY:
Business Operational Concepts (BOC) is currently seeking a seeking a Network Administrator to work with our federal client. The client is located in Washington, DC. The ideal candidate will have a deep knowledge of VoIP systems, have the ability to enter into an enterprise level system and contribute in a meaningful way from the outset. We are seeking a team player who is able to work effortlessly with others to accomplish the customers goals.
DUTIES AND RESPONSIBILITIES:
* Design, staging, configuration, implementation, and support for VoIP installations.
* Perform troubleshooting of complex VoIP and IP telephony issues.
* Support existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s, and Call Routing.
* Support the day-to-day VoIP related service requests, escalations, and troubleshooting.
* Modify and improve an existing UCCX scripts and develop and create new UCCX script.
* Design and configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
* Configure and implement voice gateways (H323/MGoogle Cloud Platform/SIP), SRST for remote sites, CUCME and CUE distributed design.
* Maintain VoIP systems configuration backup and restore.
* Upgrade UC software and security patch.
* Work with security team for vulnerability and security compliance.
* Monitor incident activity to identify, investigate and avoid potential service escalations.
* Involvement with future IP telephony system upgrade and migration project.
* Create expert level solution documentation, user guides, schematics and standard operating procedures.
* Document and maintain VoIP infrastructure policies, procedures, and other documentation.
Requirements:
QUALIFICATIONS:
Required (Minimum) Qualifications Education, Certification, Experience, and Skills
* Minimum of 2+ years of VoIP Networking/Engineering and/or Administration experience on an enterprise level.
* Cisco Certified Network Associate Voice (CCNA)
* Good Problem solving, troubleshooting, analyzing and interpersonal skills.
* Ability to meet all deadlines set forth by the employer.
* Cisco Unified Communication Manager ver. 10.x and later.
* Cisco Unity Connection ver. 10.x and later.
* Cisco ISR VoIP gateway.
* SIP, SCCP and ISDN PRI protocols.
* Ability to Troubleshoot basic Cisco Phone registration issues.
* QoS.
Preferred Qualifications Education, Certification, Experience, Skills, Knowledge, and Abilities
* ITIL V3 or V4 foundations certification