Depot Mgmt - Tech Support

Overview

On Site
Depends on Experience
Part Time
Accepts corp to corp applications
100% Travel

Skills

Management
Microsoft Office
Microsoft SCCM
Repair
SAP BASIS
ServiceNow
Shipping
Communication
Computer Hardware
Documentation
Inventory
Laptop
Microsoft
AV
Asset Management
Audiovisual
Auditing
Break/Fix
Collaboration

Job Details

Top Qualifications:

Working skill & experienced in Depot Mgmt/Config Center, Doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc.

DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc.)

Working knowledge on ServiceNow, SCCM tools include Microsoft products

Job Summary:

Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role.

TYPICAL EXAMPLES:

Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management

Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair

Break/fix repair of hardware

In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.

TYPICAL EXAMPLES:

Project tracking, customer interactions (written & verbal), and ServiceNOW updates

Shipping and receiving of hardware

Interaction with shipping/receiving departments and guidelines

This role will also be responsible for asset management to ensure effective tracking of assets within the United States.

TYPICAL EXAMPLES:

ServiceNOW updates as devices move from primary location

Inventory Audits on monthly basis

Barcode and assign asset

Required Skills:

Proficiency in troubleshooting and resolving technical issues.

Ability to collaborate effectively with cross-functional teams.

Strong documentation and communication skills.

Working skills & experienced in Depot Mgmt/Config Center, doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc

DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc)

Working knowledge on Service Now, SCCM tools include Microsoft products

Years of Experience: 4-6 Years of Experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.