Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
SAP FICO
SAP S/4HANA
Job Details
SAP FICO Support Lead
Location: San Jose, CA 95134 (3-4 days a week onsite)
Duration: 3+ Months Contract To Hire
Description:
- We are seeking a motivated SAP FICO Support Lead with 3 5 years of SAP Finance (FICO) functional experience to join our dynamic team.
- This role is ideal for someone who enjoys hands-on problem-solving, excels at supporting end users, and is ready to take on leadership responsibilities by managing a small team of managed support resources.
- The ideal candidate will have a solid foundation in SAP S/4HANA Finance, strong communication skills, and a customer service focus.
What You ll Do:
- Serve as the primary point of contact for SAP FICO break/fix support tickets, troubleshooting and resolving issues related to Finance modules (GL, AP, AR, Asset Accounting, Controlling, etc.).
- Coordinate and manage a team of managed support resources (combination of India and U.S), ensuring timely ticket resolution and high-quality service delivery.
- Collaborate with business users and IT partners to clarify requirements, document issues, and communicate solutions.
- Escalate complex issues to senior team members, SAP (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle.
- Track support metrics, prepare status updates, and contribute to continuous improvement initiatives within the Finance support area.
- Assist with minor configuration changes, user training, and documentation updates as needed.
- Participate in regular meetings with business stakeholders and managed services partners.
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