Overview
On Site
Full Time
Skills
Project Management
Preventive Maintenance
Performance Management
Testing
Software Configuration
Mobile Devices
Servers
Quality Control
Productivity
Inventory
SAP
Microsoft Excel
Order Processing
Test Equipment
Customer Satisfaction
Documentation
Billing
Repair
Business Analysis
Business Analytics
Training
Messaging
LAN
WAN
Scripting
Microsoft Windows
System Imaging
Ghost
MDT
Microsoft Deployment Toolkit
Microsoft SCCM
Hardware Troubleshooting
Laptop
IBM
A+
Computer Hardware
Operating Systems
Microsoft Operating Systems
Microsoft Windows 7
OS X
IOS Development
Assembly
Multitasking
Management
Warehouse
FOCUS
Electronic Commerce
Printers
System Integration Testing
Job Details
Title: Service Technician (#1885)
Duration: 2-3 months Contract
Possibility of Extension: Yes
Location: Hanover Park, IL 60133 (Onsite)
Schedule: Mon - Fri 8:30 AM - 5:30 PM CST
Possibility to work Overtime/weekends: Yes
Description:
The Services Technician performs configuration, modification, repair, testing, and/or servicing on IT devices, including, but not limited to: hardware and peripherals, and software configuration.
Responsibilities:
Hardware:
Education and/or Experience:
#TB_EN
Duration: 2-3 months Contract
Possibility of Extension: Yes
Location: Hanover Park, IL 60133 (Onsite)
Schedule: Mon - Fri 8:30 AM - 5:30 PM CST
Possibility to work Overtime/weekends: Yes
Description:
The Services Technician performs configuration, modification, repair, testing, and/or servicing on IT devices, including, but not limited to: hardware and peripherals, and software configuration.
Responsibilities:
Hardware:
- Configure hardware, including desktops, laptops, mobile devices, and servers.
- Deploy images and customize software based on provided work instructions.
- Identify and troubleshoot system hardware problems.
- Perform Quality Control inspections.
- Provide Labs Management with reports that include daily and/or weekly productivity.
- Time management skills to ensure the efficient utilization of the client's resources, including parts, tools, inventory, and own time, etc.
- Ability to navigate through SAP and Excel software used for order processing.
- Maintain and protect clients' assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
- Escalate problems and issues to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
- Represent client in a professional and business-like manner and communicate effectively with associates and their clients.
- Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
- Maintain efficient utilization of space in the lab.
- Assist other team members on projects as assigned.
- Ability to use a pallet jack is required for this position.
- For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
- Other duties as assigned.
Education and/or Experience:
- Bachelor's degree (BA/BS) from a four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PC's, messaging, and server software applications experience required. LAN/WAN, and the ability to automate tasks using basic scripting techniques is a plus.
- Extensive knowledge of Windows operating systems, vendor diagnostics, and imaging software such as Ghost, MDT, or SCCM.
- Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktops for Tier One vendors.
- Should also be familiar with vendor websites in order to find hardware updates, driver updates, and engineering changes, as well as on multiple Tier One products (IBM, Compaq, Client, Toshiba).
- A+ certification and at least one vendor hardware certification required.
- Minimum of 1 year bench and/or on-site service technical experience.
- High level of technical proficiency with IT equipment is a must.
- Working knowledge of major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS).
- Comfort and familiarity with assembly and re-assembly of devices is required.
- Excellent troubleshooting skills needed.
- Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies.
- Ability to enter data into systems accurately is required.
- Must have the ability to multitask with strong organization and time management skills.
- Must be able to respond effectively to inquiries or complaints within a timely fashion.
- Knowledge of receiving, warehouse, and safety procedures is a plus.
- The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus due to computer work.
- Moderate to heavy lifting is required.
- Ability to cope with the stress of traveling.
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
#TB_EN
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.