Overview
Skills
Job Details
Role: Manhattan WMS Functional Consultant
Location: Memphis,Tennessee - Onsite
Job Summary
As a Manhattan Active consultant for supply chain, you will play a critical role in ensuring the seamless delivery of services to our client while maintaining the highest standards of quality and efficiency. You will collaborate closely with the business and customer IT team to identify areas for improvement and implement effective solutions that enhance client satisfaction and operational excellence.
Responsibilities and Duties
Create requirement specifications from business needs, define the to-be-processes and detailed functional and technical designs based on customer requirements.
Provide production support for customer issues and deliver optimal solutions
Identify Process Gaps and provide suggestions to improve process quality
Create Unit, Integration and Regression Test Scenarios along with test scripts to ensure complete coverage in terms of functionality and impact
Manage Test execution [SIT/UAT] process and follow up with business stakeholders for sign-off
Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness
Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise
Qualifications
8+ years of experience with Manhattan WMS product
Manhattan Active WM support experience for at least 2 projects
Experience with SCI report design and development
Experience with Manhattan Pro Active module for enhancement design and implementation
Test management and Defect management
Experience working with cross functional teams [e.g. Oracle, SAP, Middleware] for integration testing
Good overall understanding of warehousing process and different E2E flows
Experience with Oracle PL/SQL queries, procedures and packages
Technical Skills
In depth knowledge of Manhattan Active and SCI Reporting
Excellent understanding of Manhattan Pro Active module
Experience with tools like Service Now, Sales Force, Confluence, HP-ALM etc.
Strong analytical skills with experience in data analysis and reporting
Familiarity with cloud services and infrastructure
Soft Skills
Proactive problem-solving mindset with a commitment to client success
Excellent organizational skills with the ability to manage multiple priorities
A collaborative approach, valuing diverse perspectives and ideas