Sr. Desktop Support

Overview

On Site
Depends on Experience
Contract - W2
Contract - 24 week(s)

Job Details

Join a dedicated IT Operations team as a Senior Field Support Specialist, where you will serve as the single point of contact for all technology-related matters across assigned field locations. This dynamic contract position offers the opportunity to blend project management with hands-on technical coordination, ensuring critical operational initiatives and infrastructure projects are successfully delivered. This role is ideal for a self-motivated expert seeking high visibility and a chance to truly own IT support in a challenging, field-based environment.

Key Responsibilities

  • Provide comprehensive second and third-level desktop support for all company hardware and standard business applications, including the installation and troubleshooting of Microsoft Windows 11 operating systems.

  • Serve as the single point of contact for all IT-related issues at assigned sites, taking ownership for problem resolution, escalation, and root cause analysis across various IT groups.

  • Install, troubleshoot, and configure multi-function printers (MFPs) such as Xerox, Konica-Minolta, and HP units for network scanning, scan-to-email, fax, and network printing functionalities.

Required Qualifications

  • A minimum of five years of work experience in IT support, including responsibility for handling 2nd and 3rd level support tickets.

  • Required experience in core network and system areas, including PC, LAN, WAN, MPLS, Site to Site VPN, wireless, and experience with Cloud-based solutions and DOS-based applications.

  • Proven ability to install and troubleshoot Microsoft Windows 11 and experience with Microsoft End Point Configuration Manager.

  • Willingness to travel 75-80% of the time within a three to four-hour driving radius, which requires a clean driving record and a dependable personal vehicle.

  • Possession of two or more certifications (A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL, or equivalent) is required in lieu of a degree.

This role demands a skilled, road-ready IT professional who can manage a heavy caseload and ensure reliable, comprehensive technical support for critical field operations.

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