Systems Analyst ServiceNow (Florida PALM Project)

Overview

Hybrid
$50 - $70
Accepts corp to corp applications
Contract - Independent
Contract - 12 Month(s)

Skills

ServiceNow Platform (configuration
design
development
administration)
ServiceNow Module - Change Management
ServiceNow Module - Incident Management
ServiceNow Module - Problem Management
ServiceNow Module - Service Request Management
ServiceNow Module - Knowledge Management
ServiceNow Module - Service Level ManagementServiceNow Module - (SLM)
ServiceNow Module - Configuration Management Database (CMDB) & Discovery
ServiceNow Module - Service Mapping
ServiceNow Module - Customer and Technician Portals / Self-Service Portal
ServiceNow Module - Dashboards
Reporting
Performance Analytics
ServiceNow Module - Virtual Agent & Live Chat
ServiceNow Module - Agile Development functions
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
JavaScript

Job Details

We are seeking a Systems Analyst with deep ServiceNow expertise to support the Florida PALM Project. This role focuses on the configuration, design, development, and integration of the ServiceNow platform to meet enterprise workflow and case management needs.

Responsibilities

  • Configure, design, and support ServiceNow modules including:

    • Case & Major Case Management

    • Change/Problem/Incident Management

    • Service Request & Knowledge Management

    • Service Level Management & CMDB

    • Customer and Technician Portals, Virtual Agent, Dashboards & Analytics

  • Develop custom workflows, flows, dashboards, and automated processes.

  • Implement Service Level Management functionality and reporting.

  • Perform CSM upgrades, module configuration, and integration testing.

  • Conduct defect management, regression, smoke, and release testing.

  • Collaborate with cross-functional teams and provide knowledge transfer.

  • Create documentation for workflows, standards, and system configurations.

Required Qualifications

  • 3+ years hands-on ServiceNow configuration and development experience.

  • Proficiency with JavaScript, HTML, XML, JSON, SQL.

  • Integration experience with Microsoft and third-party systems.

  • Knowledge of Discovery, CMDB, and Service Mapping.

  • Strong communication and stakeholder engagement skills.

  • ServiceNow Certifications (required):

    • Certified System Administrator (CSA)

    • Certified Application Developer (CAD)

Preferred Qualifications

  • 5+ years ServiceNow development and configuration experience.

  • Advanced certifications: CIS-ITSM, CIS-CSM.

  • Expertise in performance tuning, ACLs, roles, groups, authentication.

  • Experience with Florida state government systems.

  • IT or financial systems project management background.

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