Overview
On Site
Contract - W2
Skills
Help desk
Microsoft Windows 9x
Technical Support
Call center
Microsoft Exchange
Customer service
TCP/IP
Operating systems
Service desk
ServiceNow
Adobe Acrobat
Teamwork
Active Directory
CPT
Documentation
Network
Training
Technical direction
Computer networking
Extreme programming
Microsoft Windows NT
Microsoft Windows Vista
Communication
Microsoft Office
Job Details
Job Description
H1B- No OPT/CPT and No TN
Hybrid Role , Candidate must be local to CO
H1B- No OPT/CPT and No TN
Hybrid Role , Candidate must be local to CO
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful and professional manner.
- Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with process and procedures.
- Must be a team player.
| Skills | Networking | TCP/IP | Novice (1-3 Years) | No | |||||||||
| Skills | Operating Systems | Windows 9x/2000/XP/NT/Vista/7 | No | ||||||||||
| Skills | Others | Service Desk Ticket System | Prefer Service Now experience. Others will be considered if listed. | Novice (1-3 Years) | Yes | ||||||||
| Skills | Others | Adobe Acrobat | Novice (1-3 Years) | No | |||||||||
| Skills | Others | Communication skills both verbal and written | Proficient (4-6 Years) | Yes | |||||||||
| Skills | Others | Learning ability | Proficient (4-6 Years) | Yes | |||||||||
| Skills | Others | Team work | Proficient (4-6 Years) | Yes | |||||||||
| Skills | Security | Active Directory | Novice (1-3 Years) | Yes | |||||||||
| Skills | Tools | MicrosoftOffice | Novice (1-3 Years) | Yes |