Junior Support Analyst

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion.

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Role: Junior Support Analyst

Location: Columbia, SC/ Shelton, CT

Type: Full Time

Job Summary:

We are looking for a motivated Junior Support Analyst to provide frontline support for restaurant technology systems, including Point of Sale (POS), menu configuration tools, and payment platforms. This role is ideal for someone with strong troubleshooting skills and a passion for customer service in a fast-paced environment.

Key Responsibilities:

Provide first-level support for restaurant systems including POS terminals, menu management software, and payment gateways.

Monitor and respond to support tickets, emails, and calls from restaurant staff.

Troubleshoot hardware and software issues and escalate complex problems to senior analysts or vendors.

Assist in system updates, configuration changes, and testing of new features.

Document support cases, resolutions, and known issues in the knowledge base.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.