Operational Policy Program Coordinator

• Policy Development: Create and maintain operational policies for managing law enforcement and third-party requests.
• Cross-Functional Collaboration: Work with legal, operations, and engineering teams to integrate products into compliance tooling.
• Technical Communication: Translate complex legal and technical concepts into clear operational guidance.
• Documentation & Reporting: Draft policy-related materials, update documentation based on legal input, and track policy implementation.
• Problem-Solving & Issue Resolution: Handle escalations, identify policy gaps, and support compliance efforts.
• Stakeholder Engagement: Build relationships with internal teams and ensure regulatory and operational readiness.
• Project Ownership: Take initiative in managing priorities, attending meetings, and driving action items forward.

Qualifications

Minimum Requirements

• 10+ years in policy, legal, compliance, government, privacy, or strategy roles.
• Strong project management skills and ability to juggle multiple functions.
• Experience working in tech companies or supporting tech clients.
• Excellent writing skills, particularly for technical documentation.
• Proficient in conflict resolution and problem-solving.

Preferred Skills

• Background in law enforcement policy, privacy regulations, and risk assessment.
• Global work experience in diverse markets.
• Familiarity with crisis management and instructional design.
• Strong ability to work under pressure and pivot as needed.

Challenges in the Role

• Navigating ambiguity and anticipating overlooked policy needs.
• Managing relationships with diverse cross-functional teams (legal, operations, technical).
• Handling short-notice meetings and shifting priorities.
• Balancing documentation quality with fast-paced project execution.