Overview
$$30.10/hr on W2
Contract - W2
Contract - 11 month(s)
Skills
Technical Documentation
Customer Service
end-user support
performance tracking
Microsoft Teams
Microsoft Office 365
Instructional design
Workday LMS
Articulate Storyline
Adobe Captivate
video scripting
IT training delivery
TechSmith Camtasia
Articulate 360
training content development
role-based learning
PowerPoint presentation creation
LMS management
Oracle LMS
virtual classroom facilitation
travel scheduling
user manual development
adult learning
classroom setup
training evaluation
hybrid training model.
Job Details
Job Title: IT Application Trainer
Location: Atlanta, GA (Hybrid Remote + Onsite travel within Georgia)
Interview:In-person/WebCam
Onboarding: Onsite Day 1 (Atlanta); state-issued laptop and phone provided
Preferred qualification:
Bachelor's in Communications, Education, IT, or related field (or equivalent experience)
Job Description: - Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
- Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
- Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
- Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
- Ensures training environments and data are ready prior to training classes.
- Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
- Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
- Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
- Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
- Provides an engaging, interactive, and positive learning experience to learners.
- Maintains professionalism and order within the classroom to complete course objectives.
- Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
- Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
- Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
- Reviews and updates training materials and documentation.
- Produces effective training content suitable to course audience. Publishes course materials as needed.
- Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
- Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Required/Desired Skills:
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Microsoft Office and Office 365 applications | Required | 5 | Years |
| BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience | Required | 4 | Years |
| Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. | Required | 4 | Years |
| Excellent verbal and written English language communication, presentation, and teaching skills | Required | 5 | Years |
| Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes | Required | 1 | Years |
| Work experience in developing role-based end user training content for IT applications/systems | Highly desired | 4 | Years |
| Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts | Highly desired | 2 | Years |
| Adobe Captivate | Highly desired | 2 | Years |
| TechSmith Camtasia | Highly desired | 2 | Years |
| Articulate 360/Storyline | Highly desired | 2 | Years |
| Microsoft Teams | Highly desired | 1 | Years |
| Work experience with maintaining training records within an LMS | Highly desired | 1 | Years |
| Oracle LMS/Workday LMS | Nice to have | ||
| Familiarity with ServiceNow | Nice to have |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.