Overview
On Site
USD 25.34 - 29.34 per hour
Contract - W2
Contract - Independent
Skills
Remote Support
SAP BASIS
Pivotal
User Experience
Organizational Skills
Tablet
Reliability Engineering
Operating Systems
Microsoft Office
Collaboration
Application Service Management
ServiceNow
Problem Management
Cisco VPN
Cross-functional Team
Computer Networking
Recovery
Technical Support
Legacy Systems
Microsoft Windows
Active Directory
Configuration Management
Citrix
Computer Hardware
Dell
Microsoft SCCM
Network
Backup
Communication
Attention To Detail
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Denver, Colorado. In this role, you will play a pivotal part in supporting and maintaining Windows 11 systems while ensuring seamless user experience across multiple platforms. If you are detail-oriented, have strong organizational skills, and thrive in a collaborative environment, we encourage you to apply.
Responsibilities:
Provide exceptional customer support for PCs, tablets, and related platforms, ensuring user satisfaction and system reliability.
Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.
Support Microsoft Office 365 applications and assist users with system functionalities.
Collaborate with infrastructure, applications, service management, and business representatives to address technical needs.
Utilize ServiceNow for handling incidents, changes, and problem management processes.
Maintain and configure secure connectivity tools such as Cisco AnyConnect/SecureConnect.
Work independently and proactively while contributing effectively within a cross-functional team environment.
Manage hardware and system configurations, including Citrix technologies and Dell systems.
Perform basic network troubleshooting and ensure proper backup and recovery processes are in place.
Lift and transport equipment up to 50 lbs as needed.
Requirements
High school diploma or equivalent (HiSET or GED certificate required).
Minimum of five (5) years of experience in IT support, including desktop systems, legacy systems, and communication technologies.
Proficiency in Windows 11, Active Directory, and configuration management tools.
Familiarity with Citrix technologies and computer hardware, including Dell systems.
Experience with Microsoft SCCM for system management and deployment.
Basic knowledge of network troubleshooting and backup technologies.
Strong communication skills with excellent attention to detail and organizational abilities.
Ability to work independently while managing priorities and meeting deadlines.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Denver, Colorado. In this role, you will play a pivotal part in supporting and maintaining Windows 11 systems while ensuring seamless user experience across multiple platforms. If you are detail-oriented, have strong organizational skills, and thrive in a collaborative environment, we encourage you to apply.
Responsibilities:
Provide exceptional customer support for PCs, tablets, and related platforms, ensuring user satisfaction and system reliability.
Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.
Support Microsoft Office 365 applications and assist users with system functionalities.
Collaborate with infrastructure, applications, service management, and business representatives to address technical needs.
Utilize ServiceNow for handling incidents, changes, and problem management processes.
Maintain and configure secure connectivity tools such as Cisco AnyConnect/SecureConnect.
Work independently and proactively while contributing effectively within a cross-functional team environment.
Manage hardware and system configurations, including Citrix technologies and Dell systems.
Perform basic network troubleshooting and ensure proper backup and recovery processes are in place.
Lift and transport equipment up to 50 lbs as needed.
Requirements
High school diploma or equivalent (HiSET or GED certificate required).
Minimum of five (5) years of experience in IT support, including desktop systems, legacy systems, and communication technologies.
Proficiency in Windows 11, Active Directory, and configuration management tools.
Familiarity with Citrix technologies and computer hardware, including Dell systems.
Experience with Microsoft SCCM for system management and deployment.
Basic knowledge of network troubleshooting and backup technologies.
Strong communication skills with excellent attention to detail and organizational abilities.
Ability to work independently while managing priorities and meeting deadlines.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.