Portal Product Manager

Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.

Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

What role will you play? How will you make history with Campbell's? Apply today!

Position Summary

The Employee Portals Product Manager is responsible for overseeing the end-to-end life cycle of our employee portals to ensure platforms are leveraged for their core capabilities and deliver an intuitive, efficient, and delightful employee experience. This role will be responsible for defining a vision for the employee portals, strategy, and roadmap that focus on user experience across our digital products and technologies that enable Campbell's workforce. This role will leverage a matrixed team that is responsible for the ownership of assigned digital workplace products (e.g., technology, platform, or service), including maximizing employee awareness, adoption, user experience, and satisfaction.

The Employee Portals Product Manager will collaborate with leaders and other key stakeholders across several areas of the business to build roadmaps, identify, prioritize, and deliver solutions in support of their productivity and servicing goals and objectives. This role will also ensure alignment with vendors, internal roadmaps, as well as project, change management and enterprise architecture processes.

Main Responsibilities

• Lead Employee Portals Experience (ServiceNow, SharePoint, Conversational AI, Digital Experience Layers)
  
  • Partner with key stakeholders and subject matter experts.
    
  • Conduct market and customer research to identify problems and opportunities.
    
  • Develop and lead the strategy for how DWCS manages and executes on their backlogs and roadmaps, including alignment to vendor support and product roadmaps, as well as to emerging employee use cases.
    
  • Collaborate with architects, engineers, IT partners and Enterprise stakeholders to ensure alignment and deliver high quality digital products.
    
  • Deliver digital experiences that ensure that digital products and sites are easy to use and bring consistency to digital experiences across Campbell's.
    
  • Champion a digital first mindset and new technology adoption.
    
  • Consistently determine how to maximize business value from digital products.
    
  • Test and validate product feature assumptions.
    
  • Measure and analyze digital product performance and user feedback.
    
  • Ensure data driven decision making with the use of analytics, feedback, and usability testing.
    
  • Prioritize and manage backlog and feature requests.
    
  • Cultivate digital adoption and champions throughout the organization.
    
  • Manage the financial portfolio for digital product funding.
    
  • Communicate the value proposition and progress of initiatives and new technologies/features across the organization to secure funding, raise awareness, and drive digital adoption.
    
  • Ensure team adheres to PPMO, Financial Management and Vendor Management processes.
    
  • Ensure governance and oversight of partners and vendors.
    

Other Responsibilities

This role manages the relationships with strategic partners, governance of these relationships, and is a key contributor to contract negotiations.

Reporting Line and Team Structure

• This role reports into the Director, Experience & Delivery (Digital Workplace & Corporate Services)
  
  

Governance and Key Relationships

Key relationships include business partners across the enterprise, digital workplace peers, other IT teams such as applications, infrastructure, security, and enterprise architecture, technology vendors, legal and compliance. In addition, governance, and relationships with strategic partners.

Must Have

• Bachelor's degree or equivalent work experience
• Minimum of 7 years of experience in progressively responsible IT positions or relevant areas of business.
• Minimum of 5 years of progressive experience as a digital Product Owner/Manger or equivalent working as part of the Product Management Team on large & complex cross-functional projects.
• Proven leader with ability to engage and motivate direct and indirect reports and stakeholders, 5+ year of experience leading IT teams and direct leadership/management experience.
• Proficiency with Microsoft 365 Applications and strong working knowledge of O365, Search, SharePoint and Analytics.
• Experience leading change and transformation efforts.
• Experience leading customer centric, experience focused efforts.
• Experience in service or product design, delivery, or enhancements.
• Experience leading process improvement initiatives and possessing the ability to motivate and manage high performance, cross-functional, multi-discipline teams.
• Experience with both Agile and traditional project management methodologies, best practices, and tools.
• Excellent planning and organizational skills including setting strategic direction.
• Demonstrated experience in stakeholder management.
• Proven ability to manage outsourced delivery and operations teams.
• Leadership. The ability to build teams, balance team and individual responsibilities and achieve goals through others not directly under the leader's supervision.
• Vision. The ability to see and explain how the company can exploit technology to improve employee experience and engagement.
• Influence. Ability to gain agreement and support for ideas and initiatives.
• Business-results orientation. Seeks to understand business needs and works to anticipate, identify and meet end-user needs.
• Tech Savvy. Ability to quickly learn, implement and utilize new technologies.
• Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
• Excellent oral and written communication skills.
• Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
• Change Management. The ability to effectively guide and sustain change in a dynamic and complex operating environment.
• Flexibility. Willing to roll up the sleeves and help, or diving into details when necessary.
• Pragmatic and detail oriented. Consistently takes a thorough, accurate, organized, and productive approach.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of work.

Nice To Have

• 7 or more years of experience in IT and business/industry.
• Experience with ServiceNow and conversational AI products.
• Experience preferred in Human Resources, Communications and Legal platforms and processes.
• Experience in managing budgets
• Experience successfully working in an offshore support model.
  

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between
$105,000-$172,200

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.