Overview
On Site
USD 108,800.00 - 162,800.00 per year
Full Time
Skills
Product Engineering
Storage
Computer Hardware
Operating Systems
FOCUS
NFS
Server Message Block
Collaboration
ROOT
File Systems
NetApp
Conflict Resolution
Problem Solving
Analytical Skill
Customer Focus
Debugging
GDB
Shell
Python
Communication
Science
Computer Science
Health Insurance
Life Insurance
Recruiting
Job Details
Job Summary
Continuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability.
This could be the right job for you if you enjoy solving puzzles working "under the covers" of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of NetApp ONTAP.
Essential Functions:
Job Requirements
Education
A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, or a Master's Degree; or equivalent experience is required.
Compensation:
The target salary range for this position is 108,800 - 162,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Continuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability.
This could be the right job for you if you enjoy solving puzzles working "under the covers" of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of NetApp ONTAP.
Essential Functions:
- Specific areas of focus will be in diagnosing complex customer issues in the sphere of protocols ( NFS and CIFS ) as well as working on the NetApp MetroCluster product.
- Collaborate with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems. Develop and communicate action plans as appropriate.
- Perform technical duties through careful examination of system logs, system status information, system memory dumps and NetApp ONTAP source code.
- Perform technical duties in a timely manner while in constant communication with support personnel, escalation managers and sometimes directly with customers.
- Contribute to the development of software fixes or enhancements to NetApp ONTAP.
- This is a regular daytime position but may entail some holiday and/or weekend coverage.
Job Requirements
- Motivated self-starter and self-learner; strong problem-solving, troubleshooting and analytical skills; strong customer focus.
- Experience with programming in C, debugging with GDB.
- Experience with script programming in shell or Python.
- Aptitude for learning new technologies.
- Excellent verbal and written communication skills
- Excellent interpersonal skills to work successfully through complex issues.
- ship is required
Education
A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, or a Master's Degree; or equivalent experience is required.
Compensation:
The target salary range for this position is 108,800 - 162,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.