Help Desk Analyst I

Description

*Email brendan.steele@rht(.com) for consideration*

Robert Half (Technology Solutions) is searching for a Help Desk Technician I with a background in Help Desk Ticketing, O365, AD, and Windows 11. If this sounds like your background, then this Help Desk Technician I role is for you. For this opportunity, you will work in the Calabasas, CA area.

Position: Help Desk Technician I

Hours/Duration: 40 hrs/wk; M-F; CTH/FTE

Top Skills: Help Desk Ticketing, O365, AD, Windows 11

Onsite/Remote: Onsite

Company: World-Class Travel/Tourism

We are looking to present candidates immediately and this Help Desk Technician I position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

Technical Environment:

• Main Apps: Office 365 Admin Center
• OS / Server: Windows 11, Windows Servers
• User Account Management: Active Directory
• Virtualization: Citrix VDI XenDesktop, Citrix Cloud, VMware VMs
• Cloud: some AWS, M365, may incorporate Azure, Citrix
• VPN: Cisco AnyConnect
• VoIP: 8x8
• RMM Tools, TeamViewer (remote troubleshooting)
• ITSM: ServiceDesk
• Backup: Veeam
• Storage: Nimble
• Unified System: Cisco UCS

Requirements

Top Skills/Job Scope:

• 2-3+ years of professional IT experience supporting tier 1 and tier 2 tickets for users
• Windows 11 (some MacOS experience)
• O365, Active Directory
• Ticketing, User Support Background
• General Networking, VPN, VoIP
• Understanding of infrastructure and monitoring
• Remote Troubleshooting - TeamViewer preferred
• VDI / Virtualization skills (preferred)
• Team Player, Strong Communication, Go-Getter/Motivated, Passionate about IT, Collaborative, Problem Solver
• Some support of Mac OS and Apple devices (environment is 80% Windows and 20% Mac)
• Will support up to 500 users remotely and 100 users onsite (working alongside a team of other Techs)
• Resolve tickets and maintain/repair hardware issues
• Proactively monitor performance of backend systems/infrastructure and endpoints (for security, updates needed, replacements, decommissioning, asset control, etc.)
• Good Documentation

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.